Navigating a Workplace in the Cloud

a comprehensive journey for the UC buyer

The Cloud Workplace Expedition: Revealing Paths to Cloud Communication Connectivity

Navigating a Workplace in the Cloud: UC Buyer’s Journey provides a practical roadmap to address a substantial challenge. As the adoption of Unified Communications (UC), Contact Center (CC) and Key Integrations continues to gain momentum, businesses of all types and sizes are increasingly realising the advantages of integrating VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities within a cohesive business framework.

You will likely encounter inquiries regarding functionalities, deployment alternatives, and how to handle the numerous business decisions that will impact your workforce. Having a comprehensive strategy is one aspect of the key to a successful UC Buyer Journey. Yet, at times, the most significant hurdle is taking that initial step. Let’s explore the pathway to enhancing your comprehensive communications strategy.

Phase 1
DISCOVERY

Phase 2
REQUIREMENTS

Phase 3
DECISION

Phase 4
IMPLEMENTATION

Phase 5
ADOPTION

PHASE 1

DISCOVERY

In the initial discovery phase of the Journey, it’s imperative for IT and business leaders to stand together, fostering a tight-knit, cooperative atmosphere. This collaborative team will need to skillfully navigate a substantial array of complementary and conflicting requirements, features, and deployment possibilities to ultimately pinpoint the perfect UC solution for the end-users. We’ve put together a strategy to guide you through the discovery process.

Articles

The 2 Critical Advantages with a UCaaS System

Unified Communication as a Service (UCaaS) solutions have transformed the capability of companies to connect and communicate in a professional and cost-effective manner.

How Unified Communications can Increase Your ROI

Increasing your return on investment (ROI) is not the easiest task to accomplish, but having the right Unified Communications (UC) strategy to lean on can make it a little easier.

Comparing Business Communication: Cloud, Unified and VoIP

Before the rise of internet communication in the form of Voice over Internet Protocol (VoIP), PBX systems were the height of business communication technology.

Downloads

CallTower’s Complete Guide to Zoom

Zoom Calling

BYOC for Zoom

Why Choose CallTower for Zoom Calling (BYOC)

CallTower’s App for Zoom (BYOC)

Zoom Buyers’ Guide

PHASE 2

REQUIREMENTS

Unified Communications are reshaping the landscape of work processes. Entrepreneurs are delving into their organisation’s needs to ascertain whether an on-premise or cloud-based solution aligns most effectively with the company’s overarching short and long-term objectives. Explore further to discover more.

Articles

5 Key Benefits of Video Conferencing Solutions

The way we work is changing – with offices around the globe, remote employees and work-from-home policies, it can be increasingly difficult to maintain solid collaboration.

Microsoft 365 and Working from Home

With the proper technology and process strategies, all employees who are working from home can remain safe and healthy without seeing a dip in productivity.

Cloud Communication: The Advantages over Legacy

Should your business communication be an on-premises exchange or a cloud service? While other components of your organisation might make a legacy system a better fit for you, cloud communication has the edge in several distinct areas.

Downloads

Navigating AI Adoption Conversations

Demo Days // Enhance Mobility with CT Text

Demo Days // MSFT Teams Contact Center

Demo Days // MS Teams Integrations

Demo Days // MS Teams Calling

Demo Days // CT Analytics for MS Teams

PHASE 3

DECISION

You’ve evaluated your choices and concluded that integrating Unified Communications solutions would enhance your business. Now, it’s crucial to begin the partner selection process and thoroughly explore potential vendors. The significance of thoroughly vetting vendors cannot be overstated, as the selected vendor will evolve into a lasting business partner, advisor, and advocate for your organisation.

Articles

4 Ways a Stronger Network Can Improve Your Business

Dial-up internet might be dead, but there’s is a good chance your internet connexion isn’t as strong, fast, and reliable as it could be. When your business has a stronger network, it improves the productivity of your workplace.

6 Ways for Technology to Assist Remote Work

Thanks to technological advancements, the number of people working from home has been rising steadily over the years.

Session Border Controller: On-Prem or Cloud?

If you’re looking to increase efficiency and cut costs, you have to make the most of your IT administrative team.

Downloads

Contact Center | Utilities | North American Utility Provider

MS Teams | Retail | Footwear Company

MS Teams | Healthcare

MS Teams | Healthcare | Partner Win

MS Teams | Finance | Sunstream Business Services

MS Teams | Engineering Services | KPFF

PHASE 4

IMPLEMENTATION

Commencing any implementation process necessitates a well-structured plan in collaboration with your hosted provider. The integration of IP voice into your UCaaS solution introduces a distinct technological emphasis. Various complications may arise for organisations during the implementation phase. Initiating a UC implementation without a predefined process in place poses significant risks.

Articles

Exploring Microsoft Teams Coexistence Modes

Microsoft has enabled presence for coexistence modes when those settings are used to specify collaborations for Microsoft Teams and Skype for Business end users.

CallTower’s Managed Partners Network

CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of a fully developed Managed Partner Network.

Controlling the Uncontrollable: 3 Ways to Prevent Internet Outages

Internet downtime is causing significant damage to organisations across the country, impacting employee productivity, client communications and other critical functions.

Downloads

Navigating AI Adoption Conversations

Demo Days // Enhance Mobility with CT Text

Demo Days // MSFT Teams Contact Center

Demo Days // MS Teams Integrations

Demo Days // MS Teams Calling

Demo Days // CT Analytics for MS Teams

PHASE 5

ADOPTION

Numerous companies are actively striving to modify or transform their current communication systems into a unified platform. If you’re considering a shift to a UCaaS system, it’s crucial to adeptly navigate the challenges and opportunities that lie ahead in this transformative UC Buyer journey.

Articles

7 Microsoft Teams Tips: Get the Most Out of Collaboration

Do you know all the Microsoft Teams tips available to upgrade your collaboration experience? You’d be surprised how much you can accomplish when you go beyond the basics with your unfied communication solution.

How UC Network Reliability Can Boost Your User Experience

It is important to know that when it comes to investing in Unified Communications (UC), the user experience will be one of the main determining factors in whether the business fails or succeeds.

Stay Safe: 6 Awesome Network Security Tools

As news of major hacks and data breaches continues to fill the news on a daily basis, firms are looking for new ways to secure their networks.

Microsoft Solutions

Webex by Cisco

Zoom

Key Integration

CCaaS Platforms

Company & Learning

Support & Billing

Service & Compliance

Privacy & Legal

UCaaS Solutions

Microsoft Solutions

Webex by Cisco

Zoom

Key Integrations

CX / CCaaS

CCaaS Platforms

CallTower Connect

Solutions centre

24/7/365 Support

Updates & Notifications

Network Status

Client Support Plan Detailed service overview and support structure

Support Escalation Path

Implementation Escalation Path

Sales Escalation Path

Billing Escalation Path

Client Success Escalation Path

Company & Learning

About Us

CallTower Training

Webinars

Support & Billing

FAQs

Bill centre

CallTower, Inc. Terms of Use

Service & Compliance

Services Level Agreement

Customer Proprietary Network

Billing questions, payments, disputes

Privacy & Legal

Privacy Policy and Notice

California Consumer Privacy Act

Partner programme

Partner Portal

Agency Program

MSP Program

Navigating a Workplace in the Cloud

The Cloud Workplace Expedition: Revealing Paths to Cloud Communication Connectivity

PHASE 1

DISCOVERY

Articles

The 2 Critical Advantages with a UCaaS System

How Unified Communications can Increase Your ROI

Comparing Business Communication: Cloud, Unified and VoIP

Downloads

CallTower’s Complete Guide to Zoom

Zoom Calling

BYOC for Zoom

Why Choose CallTower for Zoom Calling (BYOC)

CallTower’s App for Zoom (BYOC)

Zoom Buyers’ Guide

PHASE 2

REQUIREMENTS

Articles

5 Key Benefits of Video Conferencing Solutions

Microsoft 365 and Working from Home

Cloud Communication: The Advantages over Legacy

Downloads

Navigating AI Adoption Conversations

Demo Days // Enhance Mobility with CT Text

Demo Days // MSFT Teams Contact Center

Demo Days // MS Teams Integrations

Demo Days // MS Teams Calling

Demo Days // CT Analytics for MS Teams

PHASE 3

DECISION

Articles

4 Ways a Stronger Network Can Improve Your Business

6 Ways for Technology to Assist Remote Work

Session Border Controller: On-Prem or Cloud?

Client Support Plan
Detailed service overview and support structure

Navigating a Workplace in the Cloud