Voice Traffic Filter Overview | Spam Blocker Powered By Mutare

Enterprise-Class Voice Traffic Filter (VTF) Integration is enterprise-class software that defends the voice channel as critical infrastructure. Operating as a technical control at the network edge, it stops vishing, social engineering, spoofed calls, spam storms, and GenAI-powered attacks.

Multi-Layered Protection & Defense

For Your Entire Voice Tech Stack

VTF has multiple, continuously evolving layers of protection to detect and block voice-based threats. By combining call-data analysis, proprietary intelligence, behavioural detection, voice CAPTCHA, and custom rules, we eliminate unwanted traffic without relying on call content.

VTF protects the full enterprise voice environment, including contact centres, enterprise voice systems, collaboration platforms, carriers, and service providers. We deliver consistent protection across on-prem, cloud, hybrid, and API-based deployments.

This document outlines the steps to onboard your customers to the Spam Blocker, powered by Mutare Voice Traffic Filter.

Voice Traffic Filter Integration

Production Portals

Tenant Admin Portal: https://admin.voicesecurity.io
Customer VTF Admin Console: https://console.voicesecurity.io

Tenant Admin Portal

This portal provides access to your tenant and subtenants. The parent tenant is indicated by the SELF pill and the subtenants are shown as separate cards. Each card contains:

• Tenant Name
• Description (if provided)
• Lookup Key icon (if provided)
• Button to access the Tenant Console

From the Tenants page:

• Add new customers/subtenants using the ADD TENANT button
• Edit a tenant by clicking the tenant name
• To deprovision, contact support at help@mutare.com

Tenant Management

From the Edit Tenant page, the following features are available:

1. Provide notes regarding the subtenant in the Description field (not visible to customers)
2. Configure the Lookup Key for the subtenant
   • Used to associate Call Analysis requests
   • Acts as an external identifier
   • Tenants without a Lookup Key use Tenant ID
   • This should be the “custid”, determined via lookup to CallTower database matching called number to Customer ID
3. Launch the CONSOLE for subtenant VTF configuration and reporting
4. Manage Users for the tenant

Users

Two roles are available:

Tenant Admin

• Can manage tenant and all subtenants
• Has all rights of VTF Admin
• Parent tenant admin automatically gets VTF Admin access for subtenants

VTF Admin

• Can access VTF Console
• Configure VTF settings for the tenant

User Management

Invite a user:

• Enter email address
• User receives an email invitation to assigned role

Role changes:

• To elevate → re-invite and select “Invite as a Tenant Admin”
• To demote → remove user, then re-invite without selecting Tenant Admin

Branding

Configure branding on the Branding page:

• Upload logo
• Select colour

Branding flows to all subtenant VTF Console pages

Onboarding Your Customers

1. Provide Purchase Order to Spam Blocker powered by Mutare
2. Provision CallTower database with called numbers
3. Provision Tenant in Admin Portal
   • Add subtenant
   • Enter customer “custid” as Lookup Key
4. Configure CallTower routing
   • Route SIP trunks through VTF Screening Proxy
   • Ensure “custid” is configured for all DIDs
5. Invite Customer Administrators
   • Add user
   • Enter email
   • Do NOT select Tenant Admin
   • Customer receives access link
   • Add as many VTF Admins as needed
6. Customer Training
   • Train VTF Admins as needed
   • Console includes guided tours

Deprovisioning

1. Contact Spam Blocker powered by Mutare to deprovision tenant
2. Stop sending calls for that tenant
3. Tenant will be removed from the Tenants page

Usage

Monthly reporting includes:

• Summary report by subtenant
• Detailed CDR for all calls (parent + subtenants)
• Available via SFTP site