UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Enterprise-Grade Services
With Microsoft 365, powered by CallTower, you can work faster, find exciting new ways to communicate, build deeper insights, and share information using your favourite devices. Simply put, you will have business tools that work as hard as you do.
Microsoft 365 provides a cost-effective, cloud-based solution that keeps your data, services, and applications secure. Adding telephony and conferencing to your 365 licence delivers an additional layer of cost savings. It brings enterprise-grade services to organisations of all sizes, from online meetings to collaboration to sharing documents to business-class email.
Why get your 365 licencing from CallTower? We handle the move of voice to our Microsoft Teams Operator Connect or Direct Routing with our Certified Engineers in Microsoft Voice networking and PSTN connectivity. CallTower can be your single point of contact for 365 and Voice, plus seamless licence migration.
Why get your 365 licencing from CallTower
Fully Managed Voice Migration to Teams
CallTower’s Microsoft Certified Solution Architects Design your Teams Platform
Single Point of Contact for 24/7/365 Support: MS 365, Exchange & Voice
Use CallTower Connect (Admin Portal)
Managed and Professional Services
CallTower provides design and migration support
Migration Active Directory (AD)
Project Management
- Email Management
- SharePoint
- OneDrive
- Migrate from current MPN, Onsite Exchange, G Suite, IMAP, POP3, Zimbra, OpenXchange
Consolidation of multiple domains
- Integration of existing A
- Configuration of Azure AD
Email domain
Support Service Level Agreement
24/7/365 Support
| Issue Priority | CallTower Response Time | Microsoft Response Time |
| Critical P1 | 15 Minutes | 1 Hour |
| High P2 | 30 Minutes | 4 Hours |
| Non-Critical P3 | 4 Hours | No Commitment |
| Non-Critical P4 | 1 Business Day | No Commitment |
Why be a part of CallTower’s cloud solution provider (CSP) programme
| Email Domain | With CallTower CSP | Without |
| Design, training, and deployment assistance with MS Teams Collaboration or Collaboration and Meetings | Included | CallTower Professional Services |
|
Design, training, and deployment assistance with migration to Teams and CallTower Direct Routing |
Included | CallTower Professional Services |
|
Single point of contact for Teams and Microsoft 365 support. CallTower will work your issue to resolution |
Included | Engage Microsoft as necessary for support non-CallTower issues |
|
24 x 7 Service Team with case management available via Self Service portal, Email, Chat, or Phone |
Included | Engage Microsoft as necessary for support of non-CallTower issues |
|
Microsoft 365 provisioning integration. Provision Direct Routing using CallTower Connect. |
Included | Not available |
|
Single bill for all CallTower solutions, including Microsoft 365 licences |
Included | Not available |
|
Manage Microsoft 365 licencing through CallTower Connect |
Included | Not available |
