UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Introducing GTx
GTx is CallTower’s revolutionary rebiller service and portal, created for MSPs, System Integrators, Resellers, Distributors, and VARs, to radically empower Operator Connect for Microsoft Teams transactions and offerings – complete with 24/7/365 support and dedicated expertise.
Welcome to GTx:
The Future of Operator Connect Has Arrived!
In the ever-evolving landscape of technology, particularly in the world of communications, maintaining a leading position is paramount to ongoing success. That’s why CallTower is thrilled to introduce GTx, CallTower’s revolutionary partner programme and portal. Created for MSPs, System Integrators, Resellers, Distributors, and VARs, GTx radically empowers Operator Connect for Microsoft Teams transactions and offerings – complete with 24/7/365 support and dedicated expertise. GTx isn’t just a new portal; it’s a whole new approach and a complete reimagining of how technological transactions are performed.
What is Operator Connect
Operator Connect is a feature within Microsoft Teams that simplifies the process of integrating Public Switched Telephone Network (PSTN) calling services with Teams. It allows organisations to use their preferred telecom operators to enable voice calling in Teams.
Enables PSTN calling
Leverage existing contracts
Operator managed infrastructure
Enhanced support and reliability
Simplified deployment
Elevate Your Operator Connect Services
GTx transforms the interaction between partners and customers with Operator Connect for Microsoft Teams, providing a seamless, effective, and innovative transaction platform. It’s crafted to empower partners to elevate their services, streamline operations, and unlock unprecedented growth possibilities in the unified communications domain. GTx also enables MSP’s to sell, implement and provide Day 2 services with Operator Connect, all powered by CallTower.
Directly Bill Your Customers
Flexibility to Add Managed Services
Taxation and Compliance for Regulatory Guidelines are Managed by CallTower
Generate Revenue from Core Offering and any Additional Features/Product Provided
Features Designed to Propel Success
Unified Transactions
Experience the ease of on boarding your customers to Operator Connect with a single, intuitive interface. From provisioning to management, porting and billing, every aspect is simplified.
customised Offerings
Adapt and tailor your services to meet the specific needs of your clients, enhancing satisfaction and loyalty.
Dedicated Experise
Benefit from the support and insights of CallTower’s seasoned Rebiller Partner Managers, dedicated to helping you maximise the potential of GTx and Operator Connect.
Instant Updates & Insights
Gain immediate access to porting, setting up your clients and the latest features, updates, and offerings in Operator Connect for Microsoft Teams.
EMPOWERMENT THROUGH INNOVATION
GTx is more than just a portal; it’s a powerful approach to equipping our partners with the tools, resources, and assistance necessary to thrive in today’s rapidly evolving technological sphere and enhance their clients’ Microsoft Teams Operator Connect journey.
Outages and downtime cost organisations time and money. CallTower believes their customers deserve multiple paths to ensure 100% voice uptime. CallTower’s expanded offering includes a wide range of global voice networks to offer carrier diverse redundancy and peace of mind.
Start Your Path To Excellence
Explore how GTx can benefit your business, streamline operations, and unveil new revenue streams. Visit us at CallTower’s GTx to delve deeper and commence your journey today.
CallTower’s GTx is where innovation converges with efficiency, and where your business is primed to flourish in the age of modern communications. With GTx from CallTower, your voyage to success in Operator Connect for Microsoft Teams can begin.
