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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Simplify and Accelerate Your Contact Center Transformation

Successfully deploy your Contact Center with minimal disruption

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Proven Professional Services for CCaaS and Conversational AI

CallTower helps organisations modernise their contact centres using best‑in‑class Contact Center as a Service (CCaaS) and Conversational AI (CAI) platforms. With over 1,000 successful deployments, we reduce complexity, minimise disruption, and accelerate ROI while improving both customer and employee experiences.

Choosing the right partner is not just about technology. It is about working with a strategic advisor who supports you from discovery to deployment and beyond.

Why Choose CallTower

A trusted CCaaS and CAI implementation partner, built on methodology and known for outcomes.

Proven CCaaS Expertise

Decades of hands‑on experience across leading platforms, including Genesys and Five9.

Custom, Best of Breed Deployments

Tailored implementations of CCaaS platforms and agentic AI leaders. Never one‑size‑fits‑all.

Conversational AI Specialists

An in‑house CAI practise delivering Virtual Agents, Agent Assist, and Agentic AI capabilities.

Human First Engagement Model

Flexible delivery, direct multi‑channel support, and extended service hours because operations do not stop at 5 p.m.

Global Reach, End to End Services

From strategy and design to deployment, training, and long‑term optimization.

Our Core Professional Services

CCaaS and CAI Implementation

Custom deployments of industry‑leading platforms designed to scale with your business.
We handle setup, optimization, migration, and go‑live to ensure a smooth transition with measurable performance gains.

Genesys-five9-parloa

CallTower AI (In‑House CAI Practice)

Our dedicated CallTower AI team designs and deploys intelligent automation that enhances both customer experience and employee experience.

Capabilities include:

  • Intelligent Virtual Agents
  • Agent Assist
  • Agentic AI

Each solution is tailored to your environment and integrates seamlessly with your contact centre to drive efficiency, personalization, and real business outcomes.

CX and EX Optimization

We focus on improving customer‑facing and agent‑facing journeys by aligning technology, workflows, and outcomes to create high‑impact experiences across every channel.

Platform Integration

We integrate your CCaaS solution with the systems that power your business to ensure seamless operations and maximum ROI.

Integrations include:

CRM and ERP platforms such as Salesforce, Dynamics, and SAP

UCaaS platforms including Microsoft Teams, Zoom, and Webex

Agentic AI, Virtual Agents, and Agent Assist

Advanced analytics, dashboards, and reporting tools

Workforce Management solutions

Additional third party and custom integrations

The result is a connected, high‑performance contact centre environment.

Workforce Management (WFM)

Streamline forecasting, scheduling, and intraday management with advanced Workforce Management solutions that improve operational efficiency and elevate agent performance.

Our End‑to‑End Implementation Methodology

Our delivery approach is shaped by years of hands‑on contact centre experience across complex, real‑world environments.

Our End to End Implementation Methodology
Tailored Solutions. Real Results.
No two contact centres are alike. We customise platforms, automation, and tools to match your environment and goals, from chatbots and AI initiatives to specialised integrations and enhancements.
Security, Compliance, and Trust Built In
Every customer interaction is rooted in trust. We build secure, compliant systems that meet strict regulatory standards whether on premises or in the cloud. Our team works closely with your internal stakeholders to ensure end to end security.
PCI DSS Compliance Without Compromise
We help you securely accept, process, and transmit payment data across channels while meeting PCI DSS requirements and safeguarding sensitive information. No missed sales. No lost opportunities. Just secure, seamless customer experiences.

Looking for a Seasoned Contact Center Partner?

Whether you are launching a new CCaaS platform, expanding AI capabilities, or optimising an existing environment, CallTower is your trusted partner for contact centre transformation.

Prof Services
Prof Services

Contact Center Professional Services

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