UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Webex Calling.
International Cloud Connect for Webex Calling.
Cloud calling, the way you want it. Innovative, Flexible, Easy
Dedicated Instance
Contact centre
WEBEX CALLING – CLOUD CONNECTED FOR WEBEX CALLING PARTNER
CallTower is a Cisco Certified Calling Provider enabling Cloud Connected for Webex Calling. Customers can use CallTower for their PSTN access. Our exclusive partnership seamlessly interconnects CallTower to enable Webex Calling customers to have economical and reliable global PSTN in the cloud – without the need for any premises-based SBC/gateway.
- Cisco Certified Calling Provider
- Delivering Cloud Connected for Webex Calling PSTN coverage in over 70 countries covering Americas, EMEA and APAC.
- Seamless management via Cisco Control Hub.
- Dedicated, redundant global infrastructure for secure, QoS-based calling.
- Consolidation of multiple country/market PSTN into centralised billing and management.
- Global DID/DDI phone number availability.
- In-country Call Termination with CLID and Special-Digits Localization.
- Emergency Services Support
CLOUD CALLING, THE WAY YOU WANT IT
Cloud Innovation
modernise your business
A complete collaboration experience
Fully integrated and simple to use app for calling, meetings, messaging, and more, available anywhere, on any device
Powerful next-gen calling
Best-in-class enterprise features enhanced with AI-driven capabilities, 3rd party integrations and award-winning devices
Globally available, reliable and secure
Available globally on a proven, extensible platform, trusted by millions and protected by end-to-end security
Flexible Migration
Evolve at your own pace
Simplify your cloud transition
Move to Webex Calling all at once, or by site
Enjoy cloud without business disruptions
Move users easily, using powerful migration tools and take advantage of our guided migration services
Investment protection
maximise ROI, while continuing to leverage existing investments in workflows, integrations, and devices
Easy administration
Control everything from one place
All-in-one portal. Manage calling, meetings, messaging, contact centre, devices, even headsets from one administrative console
Complete and intelligent
Hardware, software, platform, networking, and devices, all from one provider, integrated by design, and always up to date
Actionable insights
Insights delivered in real-time, through interactive dashboards tracking quality, user experience, and so much more
CONTINUOUS TEAM COLLABORATION
The app is designed for continuous team collaboration with video meetings, group messaging, file sharing and white boarding. Teams can get the full experience and external guests like partners, customers and experts can be added for collaboration.
TEAMWORK ISN’T JUST ABOUT MEETINGS
Meet the all-in-one space where you can:
CISCO WEBEX SECURITY & PRIVACY
Security is built into the DNA of Cisco Webex. Cisco has heavily invested to build a culture of security with the right cheques and balances in place – which is why Webex is built with security, from the ground up. Webex chooses the most secure default settings out of the box, enabling users to start collaborating freely without worrying about configurations. At the same time, Webex has also designed a great user experience – one that doesn’t compromise security.
ENCRYPTION
COMPLIANCE
VISIBILITY
CONTROL
CT CLOUD RECORDING
UC Compliance
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
Enterprise Call Recording
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionising enterprise call recording forever. Cloud-based recording allowed companies to decentralise operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
