UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Stay Connected. Stay Ahead.
Unify cloud voice, collaboration, contact centre, and AI-powered customer experience with one global partner.
Simplify Business Communications Without Limiting Your Options. CallTower helps organisations refine complex communications environments across Microsoft Teams, Webex, Zoom, Genesys, Five9, and more —
with the technology, support, and expertise needed to scale confidently.
What We Do
Cloud Communications, UCaaS, Contact centre, and AI-Powered CX Solutions
Business communications have become more complex. We help simplify it.
Today, organisations manage more platforms, vendors, integrations, customer channels, remote users, and collaboration tools than ever before. Keeping everything connected, while still delivering a great employee and customer experience, has become increasingly difficult.
CallTower helps organisations bring cloud voice, collaboration, contact centre, AI-powered CX, and managed services together into one connected communications strategy.
Whether your organisation is enabling Microsoft Teams Calling globally, deploying Webex Calling, modernising contact centre operations, or improving customer engagement with AI-powered CX technologies, CallTower delivers the infrastructure, expertise, and ongoing support needed to move forward with confidence.
Why Organisations Choose CallTower: One Partner for Communication & Customer Experience
Many providers stop at licencing and deployment. CallTower goes further, combining enterprise communications technology, global voice infrastructure, managed services, AI-powered CX solutions, and professional services into one connected experience.
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Simplify Multi-Vendor Communications
Consolidate cloud voice, collaboration, mobility, and customer engagement solutions with one experienced global provider. -
Maximise Microsoft Teams, Webex & Zoom
Enable enterprise calling, collaboration, and customer engagement on the platforms your teams already use every day. -
Improve Customer Experience with AI Powered CX
Support better customer and agent experiences with AI-powered automation, analytics, intelligent routing, and omnichannel engagement solutions. -
24/7/365 Expert Support
Access experienced communications engineers and CX specialists who help optimise adoption, performance, reliability, and long-term success.
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Reduce IT & CX Complexity
Simplify communications management, integrations, workflows and customer engagement operations through one connected ecosystem. -
Access Expert Contact centre & CX Professional Services
Go beyond software deployment with strategic CX consulting, contact centre migration services, workflow optimization, integrations, analytics, and AI enablement. -
Scale Globally with Confidence
Deliver secure enterprise communications and customer engagement experiences across 80+ countries with resilient infrastructure and geo-redundant global voice services.
Trusted by Industry Leaders
How we do it
Communications Built Around Your Business
Flexible Solutions. Connected Experiences.
Every organisation approaches communications differently. Some are standardising on Microsoft Teams. Others need multi-platform flexibility across collaboration, contact centre, AI, and customer engagement technologies.
CallTower helps organisations design communications ecosystems that fit the way they actually work — without forcing them into a single platform approach.
- Microsoft Teams Calling
- Webex Calling
- Zoom Phone
- UCaaS & Managed Voice
- Contact centre & CCaaS
- AI-Powered Customer Experience
- Global Voice Enablement
- Managed Services & Support
- CX Professional Services
Centralised Communications Management: Manage Communications Through One Connected Experience.
Connect, CallTower’s proprietary customer administration portal, gives organisations centralised visibility and control across users, provisioning, analytics, and communication management workflows. Built specifically for enterprise communications environments, Connect helps IT and CX teams:
- Simplify adds, moves, and changes
- Simplify adds, moves, and changes
- Simplify adds, moves, and changes
- Reduce administrative overhead
- Streamline communications management
Unlike providers that rely entirely on third-party administration experiences, CallTower delivers a more unified management environment purpose-built for cloud communications and customer experience operations.
CX Professional Services Beyond Deployment
Technology is Only Part of Customer
Experience Transformation
Successful customer experience strategies require more than software implementation. CallTower helps organisations design, deploy, optimise, and continuously improve contact centre and CX environments that support both customers and employees. From migrations and integrations to AI automation and workforce optimization, our professional services teams, help turn communications technology into measurable.
What Our Customers Say Trusted by IT & CX Leaders Worldwide
Organisations across healthcare, financial services, education, government, manufacturing, retail, hospitality, and enterprise technology trust CallTower to power secure, scalable communications and customer engagement experiences globally.
What Our Customers Say About CallTower
Click Here to read more testimonials.
Where we do it
Where We Provide Services
Built to Support Enterprises Everywhere
CallTower delivers cloud communications, collaboration, contact centre, and AI-powered CX solutions across distributed teams, multi-location environments, hybrid workforces, and global operations.
Whether your organisation is expanding globally, consolidating vendors, modernising customer engagement, or enabling AI-powered communications experiences, CallTower provides the infrastructure, expertise, and support needed to scale confidently.
With connectivity across 80+ countries and 15 geo-redundant data centres, CallTower delivers enterprise-grade reliability designed for business communications at scale.
Our Technology Partners
CallTower helps organisations maximise the value of the platforms they already use through certified integrations, deployment expertise, managed services, and strategic consulting.
