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CT Unite

CT Unite seamlessly integrating your CRM with Webex by Cisco and MS Teams, streamlining essential business tools
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CT Unite for Webex by Cisco

CT Unite CRM Integration for Webex by Cisco revolutionizes the way businesses manage communications by seamlessly connecting your CRM with Webex. This powerful integration enhances productivity and collaboration by offering features like click-to-dial, contact popping, and activity logging, ensuring efficient call handling and enriched customer interactions. With tools like caller preview and note-taking, users can access critical information and document interactions effortlessly. Designed specifically for CallTower’s hosted Cloud Voice platform, CT Unite is easy to install, configure, and upgrade, making it an essential solution for businesses looking to optimize their communication workflows and deliver exceptional customer experiences.

CT Unite for Teams

CT Unite for MS Teams

CT Unite for MS Teams provides integration to an unprecedented range of business and contact-orientated applications, offering a standard set of features with a huge range of popular cross-vertical and vertical-specific apps.

Feature List

Click-to-Dial

A comprehensive range of click-to-dial techniques is standard with CT Unite, enabling significant time savings within your favorite applications. You can even train it to work with applications we know nothing about.

Address Book

Details of a new caller can be easily saved in your personal directory. Integrated applications can be searched and dialed from the results.

Contact Popping

If a caller is located in an integrated application, you will see full contact information details quickly “pop-up” on screen.

Recent and History Lists

Easily view a list of your most recent inbound and outbound calls, and/or view a more comprehensive call history list. Any telephone number in these lists can be redialed with a single click.

Call Preview

Caller Preview is enabled for both inbound and outbound calls, if a match for the caller is located within the integrated directories the caller’s summary details are displayed on screen. This allows the you to see full details before you answer the call.

Note Taking

Quickly and easily add call notes to the business system.

Licensing

CT Unite comes in two license versions: “Express” and “CRM”. Both versions offer the same click-to-dial functions, call history, and contact searching with pop-up integration with Microsoft Outlook, Lotus/IBM Notes and Google Contacts. The CRM version offers the same contact searching with information pop-up integration into additional business applications and systems.

This far-reaching integration solution will improve the quality and professionalism of your call handling and the caller’s experience. It increases the productivity and collaboration of phone system’s users and reduce the time and costs involved with making and receiving large volumes of calls. CT Unite helps realize the full potential of hosted telephony solutions.

CT Unite is a client-only solution, specifically designed for CallTower’s hosted Cloud Voice platform and is easy to install, configure and upgrade.

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