UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Zoom Phone
Empower your most valuable asset—your people—with seamless, cloud-based communications. CallTower keeps your teams connected, productive, and engaged, no matter where they are.
Zoom Phone: Enterprise Voice Made Simple
Experience powerful, cloud-based voice communications with seamless Zoom integration. Zoom Phone delivers enterprise-grade reliability, global coverage, and advanced features like voicemail transcription, call recording, and intelligent call routing—perfect for hybrid teams and growing businesses. Easily manage it all through a user-friendly portal and enjoy unmatched flexibility with BYOC options and multi-device access.
Capabilities
Modern Phone Solution
Full-featured Cloud PBX Domestic & International PSTN, Seamless workflow with Zoom Meetings
Centralized Management
Single point of administration, call detail reporting, analytics & monitoring
Secure & Reliable
QoS delivered by an adaptive rate codec, End-to-end encryption (beta), globally distributed datacenters, secure HD voice
Robust Hardware Ecosystem
Broad set of hardware options from handsets to analog devices and infrastructure.
Modern Phone Solution
- Full-featured cloud PBX
- Modernized, intuitive usability
- Seamless workflow with Zoom Meetings
- Domestic and international PSTN
Elevate Call to Meeting
Transfer Incoming Calls to Meetings
SMS with business number
Video Call
Exec/admin line appearance + delegation
Set up work hours
Call Flip move calls between devices
Move mobile app calls across Wifi/ data and carrier
Call masking / privacy
Dial by name directory
Compliance features
Call / meet from call history, VM, SMS, lines
Call recording
Call Monitoring
Voice message transcribing
Companion mode
Shared voicemail
Secure
- TLS 1.2 and AES 256-bit encryption for calling and management
- 99.999% SLA
- FedRAMP, SOC 2 Certified
- GDPR and HIPAA Compliant
Simple
- Easy, familiar UI
- Intuitive management and monitoring
- Zero-touch provisioning
Scalable
- Zoom Phone’s global footprint
- Included E911 and Nomadic E911
- Flexible options with 3rd-party carriers
Innovative
- Broad hardware portfolio
- Hundreds of features, and growing
- Power user support with Power Pack
Extendable
- Microsoft 365 and Microsoft Teams integration
- Salesforce integration
- Zendesk integration
- Various contact center integrations
