UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Webex AI Assist from CallTower
Revolutionize Your Contact Center with Webex AI Assist
CallTower’s Cisco Webex AI Assist is the ultimate solution designed to transform how your organization manages customer engagement. Powered by cutting-edge technology and built for convenience, Webex AI Assist enhances your contact center’s capabilities while integrating seamlessly with your existing systems. Elevate your customer interactions with intelligent features tailored for efficiency, responsiveness, and success.
Key Features to Optimize Your Contact Center
Our Cisco Webex AI Assist solution includes a robust set of features that provide everything you need to create exceptional customer experiences. These tools are accessible directly through the Webex App for agents and supervisors, ensuring simplicity and ease of use.
Empower Agents with Powerful Tools
Real-Time Queue Management
Allow agents to view incoming calls in real-time and adjust their availability with ease. Stay on top of customer demand while keeping response times low.
Call Forwarding & Overflow Settings
Never leave a call unanswered. Configure overflow settings and advanced call-routing for seamless customer assistance during high-traffic periods.
Agent Status Management
Easily adjust availability for bounced calls and ensure agents are always prepared for the next caller.
Screen Pop Configuration
Deliver critical customer information instantly through personalized screen pops, enabling agents to handle inbound interactions effectively and efficiently.
Unleash Supervisors’ Potential
Silent Monitoring and Coaching
Supervisors can monitor live agent interactions, coach in real-time, and even join calls to provide additional support, improving call quality and team performance.
Agent and Queue Analytics
Track performance with detailed real-time and historical analytics, enabling supervisors to make data-driven decisions about staffing and process optimization.
Comprehensive Reporting
Leverage in-depth reports on agent performance, call metrics, queue trends, and other key insights to continuously improve CX strategies.
Unmatched Call Queue Capabilities
Customizable Call Routing
Dynamic Announcements & Music on Hold
Integrated Callback Features
Seamless Integration and Easy Implementation
Customer Assist doesn’t just deliver amazing features; it integrates effortlessly with your existing tools and workflows. Built for scalability, the solution grows with your organization while maintaining performance. With desktop, mobile, and Microsoft Teams cross-launch capabilities, Webex AI Assist ensures uninterrupted productivity across platforms.
Why Choose CallTower’s Cisco Webex AI Assist?
Combines professional-level call capabilities with intuitive interfaces
Scales to meet the demands of enterprises and growing businesses
Equips organizations with actionable data from advanced analytics
Reduces complexity with centralized management via Cisco’s Control Hub
Enhanced agent and supervisor experiences, leading to better caller outcomes
Take the Next Step Towards Exceptional Customer Experiences
Transform your contact center today with CallTower’s Cisco Webex AI Assist solution. Whether you’re looking to improve call routing, empower your agents, or increase customer satisfaction, this solution is the key to success.
Contact us today to schedule a demo or consultation and discover how Webex AI Assist can take your business to the next level!
