UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Microsoft Teams Verticals
The benefits of Microsoft Teams for Education, Healthcare, Government and Non-Profit organizations
Focus on four areas to unlock value
Successful organizations make the most of their transformation journey by focusing on empowering people to achieve more with the right technology.
Vision and strategy
Defining a clear vision and strategy is key to developing a strong roadmap to help move organizations forward.
Culture
Creating a unified and elastic culture that invites diversity allows for change to be positively accepted.
Unique potential
Amplifying your organization’s unique potential transforms what you currently have to what you can become.
Capabilities
Developing your organization’s capabilities continuously enables you to improve productivity and efficiency.
A YEAR OF CHANGE: DIGITAL TRANSFORMATION TRENDS
The way we work and live has changed. Read this Microsoft Teams Verticals e-book to learn what digital trends can help you maintain business continuity by enabling teams to work anywhere as you rapidly adjust in the face of a crisis.
NAVIGATE TO YOUR VERTICAL
Microsoft Teams verticals are industry-specific solutions and features tailored to meet the unique needs of your business.
EDUCATION
Microsoft Teams helps keep school staff and students running efficiently and addresses unexpected situations with confidence.
With the onset of the COVID-19 pandemic, the usage of Microsoft Teams exploded among workplace users. And while watching that phenomenon occur, another big Teams expansion occurred for educational users, with over 100 million students now using the collaboration tool.
As face-to-face learning was forced into hibernation, the shift to online schooling resulted in a surge of users for Microsoft Teams. Around seven million students and teachers used the platform at the beginning of the 2019-2020 school year; this figure expanded to 30 million by September 2020.
Microsoft understandably sees the great market potential of the education sector. Last month, they announced the milestone passing of 200 million users of Microsoft Education products, including teachers, students, and faculty leaders.
Poly Grant Assistance Program (PGAP)
Poly offers a wide array of free grant services for K-12 and Higher Education. The PGAP team connects you to resources specifically to meet the needs of your organization. Poly’s network of experts are here to help you through the grant process—from grant identification and application to post-award administrative support.
Contact us at sales@calltower.com for more information
Microsoft Teams Capabilities and Features:
Schedule meetings using synced calendars, or a meet now feature
Store documents within a cloud-enabled repository using Files section or channel tabs
Participate in instant, open-channel communication
Channel tabs for everyone to stay on the same page
Create and co-author documents, spreadsheets, presentations and more in the cloud with Office 365
Help securely collaborate with each other on multiple projects from within a single environment
HEALTHCARE
Facilitate creativity, faster working, and smarter working within and outside the walls of the work environment.
Microsoft Teams has the ability to integrate with other solutions that are available from Microsoft, in addition to solutions and applications from third-party vendors. Everything that Microsoft Teams can deliver will be delivered in a safe and secure manner, and the security of this solution can lead to improvements in overall system performance.
Employees want to be able to communicate and collaborate in a manner that is effective, efficient, and simple. Microsoft Teams will give your employees all the tools they need to communicate and collaborate, regardless of where they are or what devices they are using.
When Microsoft Teams is deployed, here is what can happen:
Employee engagement can improve
Your employees will feel more comfortable with the flexibility they have
Employee productivity can improve
Costs can be reduced
CallTower made the transition to Teams Direct Routing Phone System seamless for our users. By performing all the necessary setup in Office 365 prior to, and at the time of, the migration, and conducting training sessions for our users, they provided a literal turnkey solution for our new phone system.
Richard Wilhite
System Administrator Supervisor, Allen Press
GOVERNMENT
Enabling GCC High with Voice and Audio Conferencing via Microsoft Teams Direct Routing.
While it seems difficult to navigate through the various cloud environments, having a partner in the process helps. What’s even better is having a partner with the experience and knowledge in managing Office 365 cloud environments, ensuring you’re using the right one and fulfilling all necessary requirements. CallTower can provide compliant VOIP solutions through GCC High compliance foundation. This will enable DOD contractors to stay compliant with all ITAR and CMMC requirements with the use of a single platform.
Advantages of CallTower’s Microsoft Teams Direct Routing:
Network is Completely Optimized for Voice
Emergency Services in 36 International Countries
Enterprise Security and Compliance
Re-Route Phone Numbers when Microsoft has an Outage
SMS Texting
Direct Routing as a Managed Service
CRM Integration
Seamless Porting from any Platform
24/7/365 Tier 1/Tier 2 Support
NON-PROFIT
Ensure productivity and security for your employees and volunteers
Microsoft Teams Direct Routing Delivers a best-in-class cloud voice and productivity experience to help staff and volunteers work together in exciting new ways. Get the flexibility to work anywhere, anytime across PCs, Macs, and mobile devices.
Advantages of CallTower’s Microsoft Teams Direct Routing:
Improve Online meetings and reduce the number and duration of meetings
Direct Routing as a Managed Service
Decrease the number of communication tools and increase productivity
Mix-and-match CallTower and Microsoft Calling Plans
Built with enterprise-grade security and compliance
Direct Routing as a Managed Service
CallTower Network is completely optimized for Voice
24/7/365 Tier 1/Tier 2 Support
