Support Portal Connect Login
icon

UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
icon

Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
icon

CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
icon

CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

Learn More
icon

Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
icon

24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
icon

Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
icon

Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
icon

Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
icon

Support Escalation Path

Technical support escalation for critical issues
icon

Implementation Escalation Path

Project implementation and deployment issues
icon

Sales Escalation Path

Sales inquiries and contract negotiations
icon

Billing Escalation Path

Billing disputes and account management
icon

Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

icon

About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
icon

CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
icon

Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

icon

FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
icon

Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
icon

CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

icon

Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
icon

Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
icon

Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

icon

Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
icon

California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
icon

Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

Learn More
icon

Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

Learn More
icon

Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

Learn More
icon

MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

Learn More

Client Success Communication Paths.

 

CallTower’s Client Success Team Service Level Agreement*

  • Customer voicemails left in a voicemail queue will be returned within one business day.
  • Customer urgent emails or perceived urgent emails are to be responded to in less than four business hours.
  • Customer emails are responded to within one business day (even if acknowledgment of message received with timing for a follow up response).

*CallTower Client Success Team will manage cases and responses in accordance with the above SLAs unless an alternative agreement is requested by the customer.

Level 1

Phone: 800-347-5444 option 3
Email: accountmanagement@calltower.com

A ticket will be automatically created, and a ticket number will be provided to
the sender and all communication will be linked to the ticket.

Level 2

Customers are encouraged to escalate any issue they believe is not being handled appropriately
to CallTower’s Client Success Team.  Below is the CallTower Client Success Team Communication path.

Assigned Client Success Managers:

If you are unsure of who your assigned Client Success Professional,
please call our toll-free number at 800-347-5444, option 3.

Caston Dastrup, Client Success Associate
cdastrup@calltower.com
Office: 385-297-0240

Bonn Moreno, Client Success Associate
bmoreno@calltower.com
Office: 862-357-2845

Austin Brenk, Client Success Specialists
abrenk@calltower.com
Office: 801-934-3729

Mike Phung, Client Success Specialists
mphung@calltower.com
Office: 309-423-3982

Erick Hebel, Client Success Specialist
ehebel@calltower.com
Office: 801-208-8346

Sheila Lee, Client Success Manager
slee@calltower.com
Office: 801-305-4430

Tori Bodish, Client Success Manager
vbodish@calltower.com
Office: 217-216-3579

Ann Taylor Stanley, Senior Client Success Manager
astanley@calltower.com
Office: 843-628-5401

Karina Amyot, Senior Client Success Manager
kamyot@calltower.com
Office: 585-563-1315

William Dearing, Senior Client Success Manager
wdearing@calltower.com
Office: 901-554-5845

Level 3

Melinda Hicks, Senior Manager, Client Success Team
mhicks@calltower.com
Office: 801-702-4244
Mobile: 801-879-8223

Level 4

CEO CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com

Client Success Escalation Path
Client Success Escalation Path

Client Success Communication Paths

Quick Links MS Teams Webex Zoom