Operator Connect for Microsoft Teams Benefits
Operator Connect delivers PSTN access to Microsoft Teams users, enhancing the customer experience. It allows Teams administrators to open the “Operators” tab in the Teams Admin Center to connect calling services, acquire phone numbers, and assign users. Operators like CallTower provide technical support, manage the voice network and infrastructure, and enable PSTN voice services in regions where Microsoft Calling Plans are unavailable. Voice services can be implemented online in just a few hours.
CallTower Operator Connect for Microsoft Teams
As one of Microsoft’s key partners, CallTower is proud to be part of the Operator Connect rollout.
Benefits of Operator Connect
1. Leverage Existing Contracts or Find a New Operator
- Keep your preferred operator and contracts or choose a new one from participating operators to meet your business needs.
2. Enhanced Support and Reliability
- Operators provide technical support and shared service level agreements (SLAs) to improve service.
- Direct peering powered by Azure ensures a one-to-one network connection for enhanced reliability.
3. Faster, Easier Deployment
- Quickly connect to your operator and assign phone numbers to users—all from the Teams Admin Center.
4. Operator-Managed Infrastructure
- Your operator manages PSTN calling services and Session Border Controllers (SBCs), saving you from hardware purchases and management.
The CallTower Advantage
- Full Digital Journey: Simple and quick deployment through the Microsoft Teams Admin Center.
- E911 Emergency Services: Ensure compliance and safety.
- Quick Provisioning: Assign phone numbers to users in minutes.
- Smooth Transition: Seamlessly move from your existing telephony to Teams Phone System.
- Key Add-Ons: Features like Operator Console and Call Recording.
- 24/7/365 Support: Carrier-class technical support with shared SLAs with Microsoft.
- No On-Site Equipment: No need for SBCs, saving capital expenses.
- Direct Connectivity to Microsoft: Consolidate voice services by replacing multiple local telco contacts.
- Flexible Billing: Central or local billing options for Operator Connect services.
- Extensive Carrier Connections: Access to 15+ voice carriers and 30+ internet peering partners.
CallTower Connect
CallTower Connect is a self-provisioning portal with analytics for managing Microsoft Teams services. It simplifies setup and management, allowing administrators or end-users to:
- Add or manage CallTower-hosted services.
- Make changes to Microsoft Teams without contacting support.
This reduces the workload for administrators and provides users with a simplified interface for managing services.
Additional Features
- Device Support: CallTower’s Microsoft Teams solutions are compatible with a wide range of devices, including Poly, Yealink, and other Microsoft-integrated devices.
CallTower’s feature-rich Microsoft Teams solutions provide the flexibility and reliability businesses need to enhance their communication infrastructure. Let CallTower help you unlock the full potential of Microsoft Teams with Operator Connect.
