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CallTower Launches Native SMS Texting for Microsoft Teams Direct Routing

Leverage CallTower’s SMS text integration, CT Text, to instantly connect with contacts and unlock the full potential of a natively integrated Microsoft Teams phone system.

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, launches CT Text empowering users to interact, exchange ideas, and drive results. CT Text easily enables SMS texting for CallTower’s Microsoft Teams Direct Routing solution.

CT Text maximizes the reach and impact of SMS text users within Microsoft Teams, utilizing the same number used for voice calls. CallTower’s Teams Direct Routing solution with CT Text delivers SMS to ensure ease of contact and conversation searching within the Microsoft Teams client, simplifying communications. The solution enables individual users to text directly from their voice number, or a group shared phone number.

“More professionals are conducting business on personal smart devices. We are thrilled to launch CT Text for our Microsoft Teams Direct Routing solution,” said CallTower’s Chief Revenue Officer William Rubio. “CT Text enables users with SMS within Teams Direct Routing, eliminating the need to send texts to contacts from a cell phone or third-party application or different telephone number. The result is improved communications with customers, internal employees and partners with an added layer of security and accountability associated with keeping interactions within a single platform.”

CallTower exclusively delivers Teams Direct Routing with native integrations and customized feature sets, including GCC High, while leveraging cloud contact center, CallTower Connect online provisioning and other features assimilated into its Microsoft Teams Solution.  

As the leader in Teams Direct Routing for the past several years, CallTower offers a native integrated Office 365 Microsoft Teams experience with global calling plans, empowered by a US-based client services team. This solution ensures a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services deliver the highest quality user experience. CallTower recently launched its new Teams Direct Routing pricing model

About CallTower 

Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS, Webex Teams, Microsoft® Teams Direct Routing, Office 365, Enterprise Hosted Skype for Business, CT Cloud Voice, CT Cloud Boost, CT Cloud Meeting powered by Zoom and Cloud Contact Center for business customers.

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