CT Text / Webex Calling

CT Text for Webex Calling

Overview

CT Text for Webex Calling allows you to send and receive SMS and MMS directly from Webex by Cisco. It supports:

• SMS text in 60+ languages.
• Emergency notifications.

Features

1. SMS Text Messaging for Webex

• Enhance Webex with 2-way SMS text messaging.
• Works on every cell phone for maximum reach and impact.

2. SMS Text to Webex Contacts

• Instantly connect with:
  • Webex by Cisco contacts.
  • Contacts saved in CT Text.

3. Text from Individual and Shared Inbox Numbers

• Use:
  • Personal Numbers: For private text conversations.
  • Shared Inboxes: For team-wide visibility of incoming/outgoing texts.
• Shared inboxes allow all team members to respond using one number.

4. Add SMS Text to Webex Channels

• Use the CT Text Bot to:
  • Send texts from any Webex channel.
  • Receive alerts for new messages, no matter where you’re working in Webex.

5. One Number, Multiple Applications

• Each personal or shared inbox gets a dedicated number.
• Numbers can be local and are generated from a secure cloud message service.

6. Text-Enable Your Existing Phone Number

• Use your existing business number for both calls and texts.
• Contacts can reply via text or call the same number.
• Available for US & Canada only.

7. All-in-One Contact Management

• Consolidate contacts from:
  • Webex.
  • Imported contact lists.
• Manage all conversations in one place for easy searching and texting.

What’s Included in CT Text for Webex

Contact Manager App

• Find and text any contact stored in Webex or imported lists.
• Manage all conversations in one place.

Group Inbox

• Receive alerts on your Webex client or mobile device for new SMS texts.

Text Messaging Bot

• Send and receive text messages, get notifications, and reply directly from Webex.

Group Messaging

• Message up to 10 phone numbers simultaneously.

Virtual Number

• Choose a virtual number in your area code or country for 2-way SMS texting while keeping your personal number private.

Your Own Number

• Use your existing phone number for both calls and texts.

Text Translation

• Translate messages into 60+ languages for seamless communication.

Secure Access

• Messages and data are protected by Cisco authentication, eliminating the need for additional user access maintenance.

Messaging Archive

• Download or email messages for legal compliance and conversation history.

MMS Support

• Send and receive SMS and MMS directly from Webex.

CT Text Packages

Basic

• Shared and personal inboxes.
• Includes a bot.
• Send and receive SMS/MMS.
• Archiving (non-local).

Standard

• Everything in Basic.
• Mobile access (Android & iOS).
• Access to messaging app.
• Contacts saved.
• Outlook contact lookup.
• Sharing contacts (Outlook).
• Power Automate connector.
• Exporting.
• Text assignments.

Professional

• Everything in Basic & Standard.
• Text translation.
• Group chat (up to 10 numbers).