Microsoft Teams Contact Center Integration.
CallTower delivers a seamless suite of fully integrated Microsoft Teams UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support our customers’ transition to the cloud.
COMMUNICATE FROM ANYWHERE AT ANYTIME!
The landscape of business is changing rapidly. The importance of completely supported Microsoft Teams Contact Center integration with UCaaS and Collaboration solutions for full communication enablement are vital to business success.
According to Aberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) remote work adoptions have reached 51% — Indicating an almost triple the increase within just one year. Aberdeen’s 2019 Contact Center survey showed that only 14% of businesses had remote work capabilities in place in 2019.
NATIVE OFFICE 365 MICROSOFT TEAMS EXPERIENCE!
CallTower delivers a Native Microsoft Teams
Direct Routing + Contact Center options to meet the needs of your business.
CallTower was the first solution provider to deliver a Native Office 365 Microsoft Teams experience with global calling plans empowered by a 24/7/365 US-based client services team. This solution ensures a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services provide the highest quality user experience. The Microsoft Phone System powered by CallTower enables customers to bring their current voice services into the Microsoft Cloud through Teams Direct Routing. CallTower delivers features addressing missing key Microsoft Teams UCaaS feature gaps and functionality that is not available through other providers. With CallTower, Teams Direct Routing customers can also easily redirect calls in case of a Microsoft outage to an alternative number and stay connected.
BLENDED CLOUD CONTACT CENTER
Teams CCaaS Integration
The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization.
Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.
Using Agent-Expert Consultation, agents have an “at-a-glance” directory on their desktop with presence status showing whether the Teams user is available, busy, away, etc. Teams users are identified by department, allowing agents to quickly find an expert to help them. Once the right expert is identified, the agent can talk with them one on one, conference them with the customer, or transfer the call. Regardless of how the call is handled, the goal is to resolve the customer’s issue the first time, every time.
SUPERIOR CUSTOMER CARE
Teams CCaaS Overlay
Customers expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.
CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact center solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.