UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Microsoft Teams Direct Routing.
CallTower delivers an International Integrated Office 365 Native Microsoft Teams experience
SMS Text
Contact Center
Devices
International
Emergency Alert
Attendant Console
CALLTOWER’S MICROSOFT TEAMS CALLING PLANS
CallTower has been voice enabling Microsoft solutions for years. As a Microsoft Modern Work and Solutions Partner providing cloud voice solutions, our monitoring and management services ensure the highest quality user experience. Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams.
Download In-depth Cost Comparison Guide
Customers can leverage CallTower’s preferred and flexible rates and unlock the full potential of a Microsoft Teams Phone System.
CallTower made the transition to Teams Direct Routing Phone System seamless for our users. By performing all the necessary setup in Office 365 prior to, and at the time of, the migration, and conducting training sessions for our users, they provided a literal turnkey solution for our new phone system.
System Administrator Supervisor, Allen Press
CONTACT CENTER INTEGRATION
International Microsoft Teams Phone System using Direct Routing provides a simple, global landline and mobile calling for Microsoft Office 365
SUPPORTED TEAMS DEVICES
CallTower’s Microsoft Teams solutions provide a feature rich solution to fit your business needs along with a wide range of Poly, Yealink and other Microsoft integrated devices.
INTERNATIONAL MICROSOFT TEAMS PHONE SYSTEM
CallTower delivers a seamless suite of fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support our customers’ transition to the cloud.
SMS & MMS TEXT FOR MICROSOFT TEAMS
Send and receive SMS & MMS from Microsoft Teams with CT TEXT. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members.
EMERGENCY ALERT SYSTEM
InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages: speed, reach and intrusiveness.
ATTENDANT CONSOLE FOR TEAMS
A powerful and highly intuitive telephone operator console solution that provides a range of intelligent reception features that enable fast and spotless call handling and distribution.
THE CALLTOWER ADVANTAGE
Multiple direct private connections to Microsoft
CallTower’s network and platforms completely optimized for voice
Re-Route phone calls to other devices when Microsoft has an outage
Managed Direct Routing service through geo-redundant hosted SBC’s
Live training and 24/7/365 support
No networking or edge equipment needed
Global carrier connections with 15+ voice carriers and 30+ Internet peering partner
Emergency services in 30+ Countries
SMS and CRM integration
Porting between customer’s PBX to Teams by CallTower
Analog device support – faxes, paging, door buzzers, security gates, credit card machines
CT CLOUD RECORDING
UC Compliance
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
Enterprise Call Recording
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
A revolutionary tool enabling users to easily personalize and control their CallTower services
CallTower enables our Customers to manage rapidly changing technologies through Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UC solutions.
AWARDS
Learn more about the awards CallTower has received for its Native Microsoft Teams solutions
