Five9 Contact Center

A Complete Contact Center Solution. Boost engagement, collaboration and operational effectiveness on the most secure and reliable platform.

Five9 Cetified Integrated Network Partner

The Certified Integrated Network Partner assures customers are working with a partner who has committed to the highest level of service in support of network integration with the Five9 solution suite.

Five9 Global Partner – Authorized Level

Authorized Global Partners focus on performance, competencies, marketing investment, and customer satisfaction.

Deliver Exceptional Customer Experiences with Five9 Solutions

At CallTower, we partner with the most innovative solutions to empower your business to deliver outstanding customer interactions. The Five9 Intelligent CX Platform combines people, technology, and insights to enhance customer engagement, boost operational efficiency, and drive stronger business results.

With a suite of advanced tools, including omnichannel engagement, Workforce Engagement Management, robust AI, and over 1,400 integrations, the Five9 platform equips your team with everything they need to consistently elevate the customer experience.

Scalable, secure, and cloud-native, Five9 empowers over 2,500 organizations worldwide to achieve their business goals.

U.S. RESELLER OF THE YEAR

CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions and contact center software for growing organizations worldwide. In partnership with Five9, CallTower provides best-in-class unified communications, collaboration, and CCaaS solutions to meet customers’ needs during these unprecedented times.

CallTower’s mission is to enable people to easily connect and get work done. The support and patronage of their customers gets them out of bed in the morning and inspires them to exceed expectations every day. Five9 and CallTower have been partners for more than four years and have grown to manage many new customers during the past year, proudly helping to elevate CallTower to the U.S. Reseller Partner of the Year.

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RISING STAR

CallTower has been named Global Partner Rising Star by Five9, a leading provider of the intelligent cloud contact center. The Five9 2022 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

“We are excited to be recognized by Five9 as the Rising Star of 2022 in their Global Partner Awards,” says CallTower Chief Revenue Officer, William Rubio. “Our partnership speaks for itself – we’ve worked hard to make sure our unified communication solutions combined with Five9 Cloud Contact Center meet the collaborative needs of our global customer base, and that they can manage everything seamlessly with our CallTower Connect admin portal.”

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FIVE9 2023 GLOBAL PARTNER AWARD

CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions has been named a 2023 Global Partner by Five9, the provider of the Intelligent CX Platform.

The Five9 2023 Global Partner Awards recognize the achievements of the Five9 worldwide ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

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Five9 Certified Implementation Partner

As a Five9 Certified Implementation Partner, a designation that signifies CallTower’s exceptional expertise in deploying and optimizing the Five9 cloud contact center platform. This certification highlights our ability to deliver seamless implementation, tailored integrations, and strategic support to empower businesses with powerful customer engagement solutions.

CallTower goes beyond basic deployment by customizing Five9 to fit your unique operational needs. Whether enhancing your digital communication ecosystem or streamlining workflows, our team ensures you harness the full potential of Five9’s capabilities. From initial implementation to ongoing optimization, we’re committed to driving measurable results for your organization.

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Five9 Virtual Inbound Cloud Contact Center

Your customers deserve fast, effective solutions to their needs. The Five9 Virtual Inbound Contact Center helps your team deliver seamless, personalized service that exceeds expectations. Designed to deliver results, this platform supports faster resolutions and a better overall experience for your customers.

Enhance Outbound Operations with Predictive Dialer Technology

Streamline your outbound campaigns with Five9’s industry-leading predictive dialer. By leveraging advanced automation, the predictive dialer optimizes agent productivity, minimizing downtime while maximizing interactions with your contacts.

This intuitive solution works by anticipating agent availability and dialing at just the right time, so your team can engage with more prospects faster. Ideal for large teams, the predictive dialer is perfect for organizations needing to reach a high volume of leads efficiently, all while enhancing agent performance and success.

CallTower's Professional and Support Services

CallTower goes beyond technology by offering professional and support services designed to optimize your contact center performance. From seamless implementation to tailored training, we ensure your Five9 solution is up and running with minimal disruption. Our expert team works with you to assess your business goals, configure solutions to meet your needs, and provide ongoing support to keep your contact center running smoothly.

Additionally, CallTower’s support services provide 24/7 assistance, ensuring your team always has access to the help they need. Whether it’s troubleshooting, updates, or proactive maintenance, our team focuses on improving your operations and delivering exceptional customer experiences.

Microsoft Teams Integration

The Five9 and Microsoft Teams empowers agents to leverage:

Company-wide presence (providing contact availability and channel preference)
Global address book integration/synchronization and contact groups
Click to Call and Click to Chat collaboration
Telephony integration for Five9 agents and Microsoft
Microsoft Teams users to place calls to each other without carrier fees
Authentication via Windows domain credentials passed to UC adapter

AGENT DESKTOP PLUS

Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.

Advanced Integrations

Five9 is the market leader in cloud computing for contact centers, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.

With this open platform in the cloud, your enterprise has a complete migration path for your contact center. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact center plus have built-in integration capabilities for the in-house applications you need.

Integration capabilities include:

Cloud API’s
Web Connectors
CRM Integration
- Salesforce.com
- NetSuite
- Oracle/RightNow
- Microsoft Dynamics
- Velocify

Unlock Customer Engagement with Five9 and CallTower

With CallTower and Five9, your organization gains access to cutting-edge tools designed to transform the customer experience and empower your team. From streamlined contact center management to powerful AI-driven automation, this industry-leading platform helps you deliver exceptional outcomes and build lasting customer relationships.

Explore how Five9 can revolutionize your contact center. Contact CallTower today to learn more!