UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Five9 Contact Center
A Complete Contact Center Solution. Boost engagement, collaboration and operational effectiveness on the most secure and reliable platform.
Five9 Certified Integrated Network Partner
The Certified Integrated Network Partner assures customers are working with a partner who has committed to the highest level of service in support of network integration with the Five9 solution suite.
Five9 Global Partner – Authorized Level
Authorized Global Partners focus on performance, competencies, marketing investment, and customer satisfaction.
Deliver Exceptional Customer Experiences with Five9 Solutions
At CallTower, we partner with the most innovative solutions to empower your business to deliver outstanding customer interactions. The Five9 Intelligent CX Platform combines people, technology, and insights to enhance customer engagement, boost operational efficiency, and drive stronger business results.
With a suite of advanced tools, including omnichannel engagement, Workforce Engagement Management, robust AI, and over 1,400 integrations, the Five9 platform equips your team with everything they need to consistently elevate the customer experience.
Scalable, secure, and cloud-native, Five9 empowers over 2,500 organizations worldwide to achieve their business goals.
U.S. RESELLER OF THE YEAR
CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions and contact center software for growing organizations worldwide. In partnership with Five9, CallTower provides best-in-class unified communications, collaboration, and CCaaS solutions to meet customers’ needs during these unprecedented times.
CallTower’s mission is to enable people to easily connect and get work done. The support and patronage of their customers gets them out of bed in the morning and inspires them to exceed expectations every day. Five9 and CallTower have been partners for more than four years and have grown to manage many new customers during the past year, proudly helping to elevate CallTower to the U.S. Reseller Partner of the Year.
RISING STAR
CallTower has been named Global Partner Rising Star by Five9, a leading provider of the intelligent cloud contact center. The Five9 2022 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
“We are excited to be recognized by Five9 as the Rising Star of 2022 in their Global Partner Awards,” says CallTower Chief Revenue Officer, William Rubio. “Our partnership speaks for itself – we’ve worked hard to make sure our unified communication solutions combined with Five9 Cloud Contact Center meet the collaborative needs of our global customer base, and that they can manage everything seamlessly with our CallTower Connect admin portal.”
FIVE9 2023 GLOBAL PARTNER AWARD
CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions has been named a 2023 Global Partner by Five9, the provider of the Intelligent CX Platform.
The Five9 2023 Global Partner Awards recognize the achievements of the Five9 worldwide ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
Five9 Certified Implementation Partner
As a Five9 Certified Implementation Partner, a designation that signifies CallTower’s exceptional expertise in deploying and optimizing the Five9 cloud contact center platform. This certification highlights our ability to deliver seamless implementation, tailored integrations, and strategic support to empower businesses with powerful customer engagement solutions.
CallTower goes beyond basic deployment by customizing Five9 to fit your unique operational needs. Whether enhancing your digital communication ecosystem or streamlining workflows, our team ensures you harness the full potential of Five9’s capabilities. From initial implementation to ongoing optimization, we’re committed to driving measurable results for your organization.
Five9 Virtual Inbound Cloud Contact Center
Your customers deserve fast, effective solutions to their needs. The Five9 Virtual Inbound Contact Center helps your team deliver seamless, personalized service that exceeds expectations. Designed to deliver results, this platform supports faster resolutions and a better overall experience for your customers.
Enhance Outbound Operations with Predictive Dialer Technology
Streamline your outbound campaigns with Five9’s industry-leading predictive dialer. By leveraging advanced automation, the predictive dialer optimizes agent productivity, minimizing downtime while maximizing interactions with your contacts.
This intuitive solution works by anticipating agent availability and dialing at just the right time, so your team can engage with more prospects faster. Ideal for large teams, the predictive dialer is perfect for organizations needing to reach a high volume of leads efficiently, all while enhancing agent performance and success.
CallTower's Professional and Support Services
CallTower goes beyond technology by offering professional and support services designed to optimize your contact center performance. From seamless implementation to tailored training, we ensure your Five9 solution is up and running with minimal disruption. Our expert team works with you to assess your business goals, configure solutions to meet your needs, and provide ongoing support to keep your contact center running smoothly.
Additionally, CallTower’s support services provide 24/7 assistance, ensuring your team always has access to the help they need. Whether it’s troubleshooting, updates, or proactive maintenance, our team focuses on improving your operations and delivering exceptional customer experiences.
Microsoft Teams Integration
- Company-wide presence (providing contact availability and channel preference)
- Global address book integration/synchronization and contact groups
- Click to Call and Click to Chat collaboration
- Telephony integration for Five9 agents and Microsoft
- Microsoft Teams users to place calls to each other without carrier fees
- Authentication via Windows domain credentials passed to UC adapter
AGENT DESKTOP PLUS
Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.
Advanced Integrations
Five9 is the market leader in cloud computing for contact centers, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.
With this open platform in the cloud, your enterprise has a complete migration path for your contact center. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact center plus have built-in integration capabilities for the in-house applications you need.
Integration capabilities include:
- Cloud API’s
- Web Connectors
- CRM Integration
- Salesforce.com
- NetSuite
- Oracle/RightNow
- Microsoft Dynamics
- Velocify
Unlock Customer Engagement with Five9 and CallTower
With CallTower and Five9, your organization gains access to cutting-edge tools designed to transform the customer experience and empower your team. From streamlined contact center management to powerful AI-driven automation, this industry-leading platform helps you deliver exceptional outcomes and build lasting customer relationships.
Explore how Five9 can revolutionize your contact center. Contact CallTower today to learn more!
