CallTower’s Attendant Console for Microsoft Teams
CallTower’s Attendant Console for Microsoft Teams is designed to streamline call handling and transfer processes, making them as efficient as possible. With features like one-click call handling and customizable shortcuts, it optimizes the user experience.
Key Features
User Interface
- Familiar Design: Modeled after Microsoft Teams for easy adoption and minimal training.
- Customizable: Turn off unused panels, resize fonts, and configure the interface to suit user preferences.
- Support for Multiple Inputs: Works with keyboard, mouse, or touch.
Call Handling
- 1-Click Transfers: Blind, safe, or invite new users at the point of transfer.
- Transfer Modes: Auto-select preferred transfer mode with “Transfer Mode on Answer.”
- Shortcut Keys: Assign shortcuts for all transfer types.
Presence and Calendar Integration
- Microsoft Teams Presence: Full integration for real-time availability.
- Outlook Calendar Integration: View and interact with calendars directly from the console.
- Voicemail Indicator: Displays voicemail count.
Contact Management
- Related Contacts: View organizational relationships and assistants.
- 1-Click Actions: Send instant messages, call-back reminders, or emails.
- Out of Office Indicator: Integrated with Microsoft Teams.
Group and Messaging Features
- Group Calls: Start conference calls with groups.
- Instant Messaging: Initiate chats directly from calls or with any contact via Microsoft Teams.
Search and Shortcuts
- Saved Searches: Quickly access frequently used searches.
- Quick Access Shortcuts: Create one-click shortcuts for tasks like call forwarding, speed dialing, and more.
- Hotkeys: Assign hotkeys to any shortcut for faster access.
Call Queue and Recording
- Call Queue Integration: Supports incoming calls and allows users to manage their queue status.
- Basic Recording: Options include on-demand, all calls, or disabled. No server required.
Benefits
- Productivity: Makes console operators more efficient and satisfied.
- Ease of Use: Minimal IT impact with a 1-minute installation process and no additional servers required.
- Seamless Integration: Works alongside Microsoft Teams, retaining all unified communication functionalities like screen sharing, video, and group messaging.
- Device Support: Compatible with all Microsoft Teams-optimized headsets and handsets.
Certifications and Availability
- Available in the Microsoft Teams App Store.
- Supports Microsoft Teams and Office 365 environments.
CallTower’s Attendant Console is a powerful tool for enhancing communication efficiency and productivity within Microsoft Teams environments.