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Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.

Technical support escalation for critical issues

Project implementation and deployment issues

Sales inquiries and contract negotiations

Billing disputes and account management

Strategic account growth and optimization

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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As Director of Telecommunication, John Lodden manages telecommunication carrier relations for CallTower.

John has been active in the telecommunications and computer industries for over 30 years. He has worked on both management and technical operations sides of the business. John started as an computer software/computer re-seller working with the automation and telecommunication clients.  Seeing the fast consolidation of the computer and telecommunication industries  he moved into the converged networking of voice and data networks.

He joined Coast to Coast Telecommunication in 1992 as Director of Operations. Coast to Coast was sold to XO/Verizon in 2002, which led John to co-found MichTel, a facilitates based CLEC in Michigan. Just prior to joining Appia, he was founder and president of Michigan Network Services, a CLEC he sold in 2014. When CallTower acquired Appia in 2018, John was made Director of Telecommunication and was instrumental during the transition.

John Lodden
John Lodden

John Lodden

Director of Telecom