UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Implementation Escalation Path
Our professional UCaaS and Collaboration Implementation Team has deployed thousands of users, enabling solutions around the corner and across the globe.
Professional Implementations
Count on a seamless implementation and setup of Hosted Unified Communications and Collaboration Solutions. Our professional experts have deployed thousands of users and will ensure your success with a personal, dedicated Project Manager.
Your Project Manager will navigate you through all phases of your implementation including porting, call flow set-up, device configuration, and training. They will offer you a clear understanding of the process so there is no confusion on duties and responsibilities.
Our Project Managers work quickly and efficiently. With an implementation schedule under the industry average, we will get you up and running in no time.
Putting the Pieces Together
There is a lot of moving pieces when it comes to implementing a robust unified communications solution. You need circuits, equipment, software setup and much more. Your Project Manager works closely with our internal Logistics and Telecom teams to make sure your organization is receiving all of the necessary equipment and that circuits are getting installed on time.
Level 1
Your Assigned Project Manager
Level 2
Service Delivery Manager (Enterprise) – Antoinette Rodriquez
Office: (801) 702-4017
Mobile: (801) 403-8690
Email: arodriquez@calltower.com
Service Delivery Manager (Small Business) – Sandy Hepworth
Office: (801) 702-4071
Mobile: (801) 891-7728
Email: shepworth@calltower.com
Supervisor PMO – Sumit Dogra
Office: 514-270-5464 X4545
Mobile: 519-694-4186
Email: sdogra@calltower.com
Level 3
VP of Service Delivery – Brett Reese
Office: (801) 702-4242
Mobile: (801) 718-0722
Email: breese@calltower.com
Level 4
CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com
