CallTower’s Operator Connect for Microsoft Teams
Operator Connect is Microsoft’s latest offering that allows you to integrate Calling Plans and Audio-Conferencing services directly into Microsoft Teams. CallTower is one of a select group of global providers chosen by Microsoft to deliver PSTN directly to your Teams environment.
With CallTower’s Operator Connect for Microsoft Teams, adding voice to Teams is simple and comes with several instant benefits:
Key Benefits
- Leverage Existing Contracts: Keep your preferred operator and contracts or choose a new one from participating operators to meet your business needs.
- Faster, Easier Deployment: Quickly connect to your operator and assign phone numbers to users—all from the Teams Admin Center.
- Enhanced Support and Reliability: Operators provide technical support and shared service level agreements (SLAs) for improved service. Direct peering powered by Azure ensures a one-to-one network connection for enhanced reliability.
- Operator-Managed Infrastructure: Your operator manages PSTN calling services and Session Border Controllers (SBCs), saving you from hardware purchases and management.
The CallTower Advantage
Support Services
CallTower offers flexible support options to meet your needs:
- Supplement Internal Teams: Complement your IT staff with CallTower’s support services.
- Full Managed Collaboration Services: Fully outsource your environment with proactive monitoring and SLA-driven resolution to keep your teams connected and productive.
End-to-End Solutions
CallTower delivers comprehensive solutions for your Teams deployment, ensuring you maximize the benefits of the application. Their expertise includes:
- Cloud Deployment Framework: Understand your business needs before transitioning users and ensure supporting functions are ready for the change.
- Operator Connect Workshop: A workshop led by CallTower’s Professional Services Team, in collaboration with Microsoft, to prepare your organization for integration—covering both technology and people aspects.
Instant Benefits
- Carrier-Grade Telephony: Access high-quality voice services from a single provider.
- Simplified Administration: Manage services directly from the Teams Admin Center.
- High-Quality Voice Services: Leverage CallTower’s extensive voice footprint and advanced call quality metrics embedded in the Microsoft 365 portal.
- End-to-End “On-Net” Service: For CallTower GN-enabled clients, enjoy seamless service.
- Managed Collaboration Services: Enhance your experience with CallTower’s managed services.
Interconnection and Reliability
CallTower is directly connected to Microsoft Azure Peering Services, providing:
- Dedicated, Secure, and Resilient Voice Connections.
- Carrier-Grade Connectivity: High availability and full redundancy per region.
Number Provisioning and Reporting
- Number Management: CallTower provides direct telephone numbers and services to organizations. Administrators can assign phone numbers/DIDs within the Teams Admin Center.
- CallTower Portal: Manage telephone number inventory, calling plans, and download invoices.
- Enhanced Reporting: Access advanced call metrics and global call coverage.
Why Choose CallTower?
By selecting CallTower, you gain:
- Instant Voice Integration: Seamlessly integrate telephony into Microsoft Teams.
- Global Audio Conferencing: Access audio conferencing services worldwide.
- Teams Admin Portal Access: Manage users and services directly.
- Bring Your Own Carrier: Extend standard calling plan availability with your preferred carrier.
CallTower’s Operator Connect for Microsoft Teams delivers the reliability, confidence, and business continuity you need. Let CallTower help you unlock the full potential of Microsoft Teams with seamless voice integration and world-class support.
