About CallTower

Connecting people everywhere since 2002

At CallTower, Our Customers Matter Most!

With the evolution of the telecom industry, CallTower has grown into a unified communications, collaboration, and contact center solutions provider, changing the way people communicate around the world. Our mission is to enable people to easily connect and get work done. The support and patronage of our customers inspires us to exceed expectations.

Our Story

CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide.

CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency.

In 2025, CallTower acquired North America’s trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys.

With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success.

CallTower earns USA Today Top Workplaces Award 2025

CallTower was similarly recognized as a Top Workplace since 2025. CallTower attributes their placement as a Top Workplace to a strong emphasis on company culture. CallTower’s mission is to enable people to easily connect and get work done. The support and patronage of their customers inspires them to exceed expectations.

The Top Workplaces Award searches for companies that offer more than just competitive salaries, quality medical insurance, and retirement with an employer match – although those are all important.

This award recognizes businesses that invest in training, provide resources so workers can do their jobs in an efficient and satisfying manner, and go the extra mile to show employees they are valued.

Our Offices

CallTower HQ

10701 River Front Parkway, 4th Floor South Jordan, UT 84095

CallTower Rochester Office

500 Lee Rd, Suite 300, Rochester, NY, 14606

CallTower UK Limited

Paddington Sheldon Square, 1 Kingdom Street, London, W2 6BD

Inoria, a CallTower Company

1255 Phillips Square, Suite 307 Montreal, Quebec, Canada, H3B 3G1

Quick Links/Emails

Support Escalation Path

Implementation Escalation Path

Client Success Escalation Path

Billing Escalation Path

Support Team – support@calltower.com

Sales Team – sales@calltower.com

Marketing Team – marketing@calltower.com

Implementation Team – pm@calltower.com

Client Success Team – accountmanagement@calltower.com

Training Team – training@calltower.com

Looking for a Job?

CallTower is a dynamic and growing global unified communications and collaboration leader. We are a dedicated team of action oriented, smart and inquisitive individuals. We value creative, innovative, positive and driven people and are looking for new team members who embody these qualities.

About CallTower

Connecting people everywhere since 2002

At CallTower, Our Customers Matter Most!

Our Story

CallTower earns USA Today Top Workplaces Award 2025

Our Offices

CallTower HQ

CallTower Rochester Office

CallTower UK Limited

Inoria, a CallTower Company

Quick Links/Emails

UCaaS & PBX Solutions

Contact Center

Productivity Tools

Networking Solutions

Support & Training

Company

Headquarters: