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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CCaaS Platforms

CX Solutions
Conversational AI
Contact Center Support Services
Contact Center Professional Services
Consulting Services
CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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USA Today Top Workplace since 2020

About CallTower

Connecting people everywhere since 2002
Looking for a Job?

At CallTower, Our Customers Matter Most!

With the evolution of the telecom industry, CallTower has grown into a unified communications, collaboration, and contact center solutions provider, changing the way people communicate around the world. Our mission is to enable people to easily connect and get work done. The support and patronage of our customers inspires us to exceed expectations.

CallTower Awards

Our Story

CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide.

CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency.  

In 2025, CallTower acquired North America’s trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. 

With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success.

USA Today Top Workplace since 2020

CallTower earns USA Today Top Workplaces Award 2025

CallTower was similarly recognized as a Top Workplace since 2025. CallTower attributes their placement as a Top Workplace to a strong emphasis on company culture. CallTower’s mission is to enable people to easily connect and get work done. The support and patronage of their customers inspires them to exceed expectations.

The Top Workplaces Award searches for companies that offer more than just competitive salaries, quality medical insurance, and retirement with an employer match – although those are all important.

This award recognizes businesses that invest in training, provide resources so workers can do their jobs in an efficient and satisfying manner, and go the extra mile to show employees they are valued.

Our Offices

CallTower HQ

10701 River Front Parkway, 4th Floor
South Jordan, UT 84095

CallTower Rochester Office

500 Lee Rd, Suite 300,
Rochester, NY, 14606

CallTower UK Limited

Paddington Sheldon Square, 1 Kingdom Street, London, W2 6BD

Inoria, a CallTower Company

1255 Phillips Square, Suite 307
Montreal, Quebec, Canada, H3B 3G1

Quick Links/Emails

Support Escalation Path

Implementation Escalation Path

Client Success Escalation Path

Billing Escalation Path

Support Team – support@calltower.com

Sales Team – sales@calltower.com

Marketing Team – marketing@calltower.com

Implementation Team – pm@calltower.com

Client Success Team – accountmanagement@calltower.com

Training Team – customertraining@calltower.com

Looking for a Job?

CallTower is a dynamic and growing global unified communications and collaboration leader. We are a dedicated team of action oriented, smart and inquisitive individuals. We value creative, innovative, positive and driven people and are looking for new team members who embody these qualities.

See All Open Positions
About CallTower
About CallTower

About CallTower

Quick Links MS Teams Webex Zoom