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Support > Support Escalation Path
1st Level

CallTower Support
Phone: (800)347-5444
Chat: Click Here
Email: support@calltower.com

 
2nd Level

Cisco Support Manager – Matt Lym
Office: (801)938-1377
Mobile: (385)715-3119
Email: mlym@calltower.com

Microsoft Support Manager – Russell Malinsky
Office: (801)508-5690
Mobile: (385)715-3098
Email: rmalinsky@calltower.com 

 
2nd Level (After Hours)

On Call Manager
Office: (801) 508-5670
(M-F 5pm to 8am, S-S)

 
3rd Level

Sr. Support Manager – Martin Call
Office: (801)934-3729
Mobile: (801)326-4471
Email: mcall@calltower.com

 
4th Level

CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com

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