Implementation Escalation Paths.


Our Implementation Escalation Path to Ensure Timely Resolution

Level 1

Your Assigned Project Manager

Level 2

Service Delivery Manager (Enterprise) – Antoinette Rodriquez 

Office: (801) 702-4017
Mobile: (801) 403-8690
Email: arodriquez@calltower.com

 

Service Delivery Manager (Small Business) – Sandy Hepworth

Office: (801) 702-4071
Mobile: (801) 891-7728
Email: shepworth@calltower.com

Level 3

Senior Director of Service Delivery – Brett Reese 

Office: (801) 702-4242
Mobile: (801) 718-0722 
Email: breese@calltower.com

Level 4

CEO CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com