Implementation Escalation Paths.
Our Implementation Escalation Path to Ensure Timely Resolution
IMPLEMENTATION
Level 1
Your Assigned Project Manager
Level 2
Service Delivery Manager (Enterprise) – Antoinette Rodriquez
Office: (801) 702-4017
Mobile: (801) 403-8690
Email: arodriquez@calltower.com
Service Delivery Manager (Small Business) – Sandy Hepworth
Office: (801) 702-4071
Mobile: (801) 891-7728
Email: shepworth@calltower.com
Level 3
Senior Director of Service Delivery – Brett Reese
Office: (801) 702-4242
Mobile: (801) 718-0722
Email: breese@calltower.com
Level 4
CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com