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Microsoft Gold Partner

 

CallTower’s Hosted Microsoft Solutions 

Dynamic and flexible communication solutions with scalability for today’s growing business needs

 

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CallTower Microsoft Solutions
Skype for Business

Skype for Business

 

CallTower’s native Skype for Business solution is hosted in our private cloud, it consolidates business communications tools into a single, easy-to-use application. Skype for Business desktop and a mobile conferencing solution streamline interaction with employees and customers across the globe!  Calltower’s Skype for Business includes key integrations with Contact Center, CRM, UC Analytics, Synergy (Interoperability between Cisco and Skype for Business), CT Cloud Boost (Internet Optimization) and much more. 

 

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Microsoft Teams

 

CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans empowered by a US-based client services team, ensuring a personalized implementation, adoption, training and support strategy. 

CallTower has been voice enabling Microsoft solutions for years. As a Microsoft Gold Partner providing cloud voice solutions, our monitoring and management services ensure the highest quality user experience. The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice serves into the Microsoft Cloud through Direct Routing. Direct Routing ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Phone System. 

 

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Microsoft Teams

Office 365

 

CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of our fully developed Microsoft Managed Partner Network. This means, we can support your business with 24/7/365 US-based support with a single point of contact for Office 365 and Voice, fully manage license migrations, and gain access to CallTower’s Certified Engineers in Microsoft. 

 

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Clarity Connect

Clarity Connect is a cloud-managed contact center that manages calls, IMs, emails, web chats and other communications for your customers, employees or partners. 

Clarity Connect is native to Skype for Business, so it extends the functionality of Skype for Business rather than replicating it and expanding the communication and collaboration capabilities of the platform you already have in place. This allows you to leverage your investment in Office 365 and Skype for Business while still garnering all the advantages of a cloud contact center. 

 

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Synergy

Cisco and Microsoft UC Interoperability

Many companies have invested a significant amount of resources into Cisco hardware, training, and deployment of Cisco handsets.   The dynamic workforce within those companies are choosing to go with a Skype for Business solution. The biggest issue has been the ability for these two communication systems to work together to maximize collaboration within the company. This innovative hosted hybrid solution enables shared directories and cross-platform dialing within a hybrid user environment and a hybrid enterprise environment.

 

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CT Cloud Boost

CT Cloud Boost brings results by connecting data centers directly to the domestic network backbone and POPs of carriers. Customer traffic hops on this advanced network at the closest POP, delivering a fully redundant architecture. This connection makes the CT Cloud Boost solution among the most easily implemented and provides top-tier internet performance and uptime. 

 

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CT Cloud Unite

CT Cloud Unite provides integration to an unprecedented range of business and contact-oriented applications, offering a standard set of integration features with a huge range of popular cross-vertical and vertical-specific applications. 

 

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CT Cloud Recording

With CT Cloud Recording you are able to identify customer needs and expectations and identify training needs for your team. 

In a UCaaS environment, there are many occasions that recording is of great value or simply required. With CT Cloud Recording you are able to record calls on-demand, or automatically from a single platform. 

Solution Add-ons

 

  • CRM Integration
  • UC Analytics
  • Video Room Solutions
  • And more…

UCaaS Integrations that Boost Success

We found CallTower to be very experienced in the telephony industry. CallTower was proven, knowledgeable and the overall implementation and training plan was clear and concise.

Howie PiersmaPepper Construction
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