Network Services > CT Cloud Analyze

CT Cloud Analyze

Real-Time Data Analytics

 

In order to maximize the potential of any unified communication solution, users need to be able to monitor everything and make sure things are running smoothly. The simplest way to achieve this goal is with CallTower’s CT Cloud Analyze hardware.

CT Cloud Analyze is a remote sensor, and it’s placed in the customer’s network where a phone or Softphone enabled computer would sit – this differentiates it from other monitoring devices which only test the router or internet connection. The sensor connects to the network over Wifi or can be plugged directly into a switch port. Simulated voice traffic is sent to the sensor every 30 seconds and mirrored back to the monitoring server in CallTower’s data center. This gives CT Cloud Analyze real-time and historical QOS data, available for the user in the dashboard. Alerts can be configured for any detected problems.

CT Cloud Analyze Device

CT Cloud Analyze comes in three distinct flavors:

Bronze

Tests the quality of user connection back to CallTower

Uses simulated voice traffic to report on meaningful statistics for voice and video: packet loss, latency, jitter, and MOS score

Sets up easily – in most networks, it’s plug-in-and-play

Creates Dashboard with real time and historical data

Enables email alerting systems

Oversees multiple sensors and sites from a single LogOn

Silver

Adds additional interface for network troubleshooting (requires mirror or SPAN port on network switch)

Allows CT Support to gather troubleshooting data directly from user network, which helps minimize support time for local network or device issues

Can collect real time information for troubleshooting specific calls or devices, rather than monitoring the quality of connection between the user and CallTower

NOTE: CallTower recommends connecting this device and reconfiguring any customer network equipment in a maintenance window outside of normal business hours

Gold

Adds network tap to connect between a problematic device and the network

Allows gathering of troubleshooting data without mirror or SPAN capable switch, without network reconfiguration

Can collect real time information for troubleshooting specific calls or devices, rather than monitoring the quality of connection between the user and CallTower

NOTE: CallTower recommends connecting this device and reconfiguring any customer network equipment in a maintenance window outside of normal business hours

Contact support@calltower.com to learn more.

Boston University has worked with CallTower for several years. They are exemplary and the support team never misses a beat! They will go above and beyond typical customer service to pull things together, even if it is in a hurry, or beyond normal business hours. The CallTower team is top notch!

Roberta ContantManager Call Center for Boston University
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