CT Cloud Voice > Voice Operator Panel

Voice Operator Panel

For supervisors, receptionists, and call center agents

Voice Operator Panel (VOP) provides call status information, drag and drop call transfer, and other features.

VOP is available in three versions: Full, Lite and Desktop. A screen shot of the Full and Lite versions is shown below, and an overview of the features of all three versions is provided on the next two pages.

  Phone Presense Concurrent Calls Directories
Full Verion Unlimited 20 10
Lite Version Unlimited 6 3
Desktop Version Unlimited 8 5
Voice Operator Panel
  Full Lite Desktop
  Midsize and Large Business Receptionists Small Business Receptionists and Call Center Agents Desktop Computers
Adjustable Font Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Attended Call Transfer Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Auto Answer Icn-Check-Mark-Green     
Blind Call Transfer Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Blind Call Transfer Queueing Icn-Check-Mark-Green     
Brandable Icn-Check-Mark-Green  Icn-Check-Mark-Green  Icn-Check-Mark-Green
Call Destination Display Icn-Check-Mark-Green     
Call Forwarding Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Held Time Display Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Held Time Warning Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Hold Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Interception Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Log Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Overflow Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Recording  Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Rejection Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Status/Priority Display Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Call Tagging Icn-Check-Mark-Green  
Call Time Display Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Caller to Directory Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Photo Display Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Call to URL Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
CRM Window Icn-Check-Mark-Green Icn-Check-Mark-Green
Custom Music on Hold Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Customizable User Settings Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Customizable Workspace Icn-Check-Mark-Green  Icn-Check-Mark-Green
Desktop Alerts Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Direct Dialing Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Diretory Filtering Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Directory Import/Export Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Directory Search Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Drag and Drop Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Echo Cancellation Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
E-mailer Window Icn-Check-Mark-Green
Encryption Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
G.711 Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
G.722 Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
G.729 Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Global Call Shortcut Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Hard Phone Mode Icn-Check-Mark-Green  Icn-Check-Mark-Green
Instant Message Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Keyboard Shortcuts Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Latency Tracker Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
LDAP Support Icn-Check-Mark-Green  Icn-Check-Mark-Green Icn-Check-Mark-Green
Local/External Directories Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Missed Calls Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Multi-language Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Notepad Window Icn-Check-Mark-Green  
Online Web Settings Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Outlook Integration Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Phone Presence Details Icn-Check-Mark-Green    
Provisioning System Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Remote Logging Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Skins Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Tray Icon Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
USB Headset/Handset Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
USB Light/Ringer Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
User Alerts Icn-Check-Mark-Green  
Voice Effects Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Voicemail Quick Call Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Voicemail Status Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
Web Browser Window Icn-Check-Mark-Green Icn-Check-Mark-Green
XML Configuration Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
XMPP Integration Icn-Check-Mark-Green Icn-Check-Mark-Green Icn-Check-Mark-Green
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