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Contact Center > Five9


Blended Cloud Contact Center

All the Features, None of the Hassle

Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

With the Five9 Blended VCC suite, you receive all the features and benefits you’ve come to expect from on-premise contact center infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact center infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud. They have been enhancing the platform for over 12 years, so you can take advantage of a mature product with a rich feature set.


Virtual Inbound Cloud Contact Center

Business moves fast. So should your contact center. With the simplicity of the Five9 Virtual Inbound Cloud Contact Center (VCC), you can configure your contact center in as little as one hour. Five9 is the market leader in customer implementations with the experience you need to help transform your brittle premise infrastructure into an agile contact center with the ability to scale whenever you need it. 

Predictive Dialer

The Five9 Predictive Dialer automates outbound dialing and triples the amount of time your agents spend talk-ing to real prospects and customers, instead of dialing numbers.  

Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals.  It also avoids “Do Not Call” numbers and automatically adjusts the dialing pace according to predicted agent availability.

Advanced Integrations

Five9 is the market leader in cloud computing for contact centers, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.

With this open platform in the cloud, your enterprise has a complete migration path for your contact center. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact center plus have built-in integration capabilities for the in-house applications you need.

Integration capabilities include:

  • Cloud API’s
  • Web Connectors
  • CRM Integration
    • NetSuite
    • Oracle/RightNow
    • Microsoft Dynamics
    • Velocify

Skype for Business Integration

The Five9 and Microsoft Skype for Business integration empowers agents to leverage:

  • Company-wide presence (providing contact availability and channel preference)
  • Global address book integration/synchronization and contact groups
  • Click to Call and Click to Chat collaboration
  • Telephony integration for Five9 agents and Microsoft
  • Skype for Business users to place calls to each other without carrier fees
  • Authentication via Windows domain credentials passed to UC adapter
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