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Contact Center > Five9

Five9

 

Blended Cloud Contact Center

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All the Features, None of the Hassle

Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

With the Five9 Blended VCC suite, you receive all the features and benefits you’ve come to expect from on-premise contact center infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact center infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud. They have been enhancing the platform for over 13 years, so you can take advantage of a mature product with a rich feature set.

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Advanced Integrations

Five9 is the market leader in cloud computing for contact centers, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.

With this open platform in the cloud, your enterprise has a complete migration path for your contact center. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact center plus have built-in integration capabilities for the in-house applications you need.

Integration capabilities include:

  • Cloud API’s
  • Web Connectors
  • CRM Integration
    • Salesforce.com
    • NetSuite
    • Oracle/RightNow
    • Microsoft Dynamics
    • Velocify
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