With Clarity Connect, all calls are delivered to agents via federation, so on-premises infrastructure is not needed. Instead, incoming calls go to one of our select hosting partners. Clarity Connect then intelligently routes the call, and delivers it to an agent via federation.
An instance of Clarity Connect runs in the hoster’s Skype for Business environment and handles the intake, queuing, and routing of calls. (1) The PSTN number is pointed at the hoster’s instance of Skype for Business, which then (2) routes incoming calls at that number to Clarity Connect. (3) Clarity Connect determines how the call should be routed and queued, and (4) delivers the call to the agent via federation. (5) Communication continues to end of session between the agent and Clarity Connect via federation.
Clarity Connect is cloud-managed, so clients can to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This model is flexible and helps clients
Clarity Connect enables you to move to the cloud while still leveraging your existing Microsoft investments.