CallTower Connect simplifies the set-up and management of CallTower services facilitated within one easy to use web or mobile application. Manage Cisco, Native Skype for Business, Microsoft Teams, CT Cloud SIP, Email and Conferencing solutions interchangeably by user based within a location. CallTower Connect is the unifier in unified communications.
Corporate administrators work load will decrease as users gain access to a simplified panel where quick changes such as call forwarding, password management, Skype for Business conference PIN changes, speed dial button assignments and personalizing voicemail profiles can be made without a call to support.
With regular webinars and online videos available within CallTower University, learning how to use CallTower Connect is easy. CallTower’s knowledgeable support agents are ready and willing assist 24 hours a day/7 days a week/365 a year.
UC Analytics seamlessly provides you with granular details through CallTower Connect. This key UCaaS integration enables you to more strategically achieve company goals. You can dive into IM/Presence reporting, activity by medium and meeting type, as well as build and schedule your own reports based on your business requirements.
Within CallTower Connect, organizational administrators can manage company locations, users and phones, assign phone numbers from available inventory as well as configure auto-attendants, voicemail settings and even add new solution features like; Audio Conferencing, Hunt Groups, Auto Attendants, AD-Sync and Password Sync.
CallTower users can download a free mobile app, CallTower Connect User Mobile, which is available in App Stores from Apple and Google. This easy to use application will help you stay connected to your CallTower services where ever you are. Access the power of your Corporate Directory and make a call or send an email with one click. No more worrying about constantly updating the built in address book in your mobile phone as the corporate directory is updated by your CallTower Connect administrator in real time.
Manage CallTower services on the go. Don’t wait to get back to your office to forward that important call from your desk phone to your cellphone any longer.
Mobile App Features:
Our experience with CallTower has been excellent. From our first conversation to our most recent bill, we have been given the attention the firm needs to become successful and CallTower’s infrastructure has supported our changing needs consistently. We use the Five9 solution to properly handle our sometimes considerable call flow; the agents love the ease of use and the support staff appreciates the easy to use management interface