EMEA // Partner Enablement Deck

CallTower EMEA Partner Enablement Overview

CallTower empowers partners with comprehensive support services, innovative solutions, and a global portfolio to enhance business growth and customer satisfaction.

Company Highlights

• Established: Delivering communication solutions since 2002, with expanded capabilities in 2014.
• Global Reach: Services in 85+ countries, 15 data centers, and over 1 million users managed globally.
• Proprietary Technology: Internally developed platform to quote, deploy, integrate, and manage 25+ best-of-breed solutions.
• Comprehensive Support: 24/7/365 support, dedicated project managers, and multi-geo coverage.

Why Choose CallTower for UCaaS, CCaaS, and Collaboration

1. CallTower Connect Admin Portal: A single-pane-of-glass platform for managing solutions.
2. Global Portfolio:
   • Cisco Webex Calling, Teams, Contact Center, and Meetings.
   • PSTN services in 85+ countries.
   • SIP Trunking and Managed SD-WAN.
3. All-in-One Portal: Simplifies quoting, deployment, and management with a single bill.

Training Options

Platinum Training ($1,500)

• 2 hours of live instructor-led training.
• Customized training adoption guide.
• Follow-up Q&A session and recap meetings.
• Full access to CallTower Solutions Center.

Gold Training ($800)

• 1 hour of live customized training.
• Follow-up Q&A session.
• Employee launch training flyer.
• Full access to CallTower Solutions Center.

Silver Training ($300)

• On-demand training modules.
• 1-hour user training session.
• Admin tools overview.

Additional Training Options

• On-Site Training: $2,100 for a full day.
• Add-On Training: $600 per session.

Customer Support

• Customer Support Portal: 24/7/365 access to open, review, and communicate on support cases.
• Knowledge Base: Self-help articles for common issues.
• Chat Support: Available Monday-Friday (5 AM–12 AM MT) and weekends (8 AM–5 PM MT).
• Phone Support: 24/7/365 assistance via (800) 347-5444.

Partner Program Benefits

• Customizable Solutions: Tailored communication solutions for specific business needs.
• Comprehensive Training: Certification and training for partner teams.
• Dedicated Support: Personalized account management.
• Enhanced Revenue Streams: Diverse service offerings to boost profitability.
• Cutting-Edge Technology: Seamless integration with advanced solutions.
• Scalable Growth: Opportunities for business expansion.
• Marketing Resources:
  • Co-branded materials.
  • On-demand webinars.
  • Social media support (Facebook, LinkedIn, X, YouTube, Instagram).

Global Portfolio

• Cisco Webex Calling, Teams, and Contact Center.
• PSTN services in 85+ countries.
• SIP Trunking and Managed SD-WAN.

Conclusion

CallTower’s Partner Enablement Program provides the tools, training, and support needed to drive business growth, enhance customer satisfaction, and deliver cutting-edge communication solutions globally.