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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E911
One Click Failover
Voice Spam Blocking
CRM Integration
Compliance Recording
Analytics for Microsoft Teams
Analytics for Webex by Cisco
AI Solutions
Sestek
Contact Center
Microsoft 365
Microsoft Copilot
MS Teams Premium
Texting for Microsoft Teams
Texting for Webex Calling
Teams Mobile eSim
Webex Go eSim
Device Migration Software
Faxing
CT SIP
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
Zoom Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers services providers by simplifying taxation and enhancing efficiency.

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Upfront Advantage Partner Program

The CallTower Upfront Advantage Partner Program is an exclusive, invite-only, initiative designed to help partners accelerate revenue realization while creating long-term growth opportunities through new customer acquisition.

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EMEA // Customer Enablement Deck

View Detailed Version

CallTower EMEA Customer Enablement Overview

CallTower empowers customers with comprehensive support services, innovative solutions, and a global portfolio to enhance communication and collaboration.

Company Highlights

  • Established: Delivering communication solutions since 2002, with expanded capabilities in 2014.
  • Global Reach: Services in 85+ countries, 15 data centers, and over 1 million users managed globally.
  • Proprietary Technology: Internally developed platform to quote, deploy, integrate, and manage 25+ best-of-breed solutions.
  • Comprehensive Support: 24/7/365 support, dedicated project managers, and multi-geo coverage.

Why Choose CallTower for UCaaS, CCaaS, and Collaboration

  1. Global Portfolio:
    • Cisco Webex Calling, Teams, Contact Center, and Meetings.
    • PSTN services in 85+ countries.
    • SIP Trunking and Managed SD-WAN.
  2. All-in-One Portal: Simplifies quoting, deployment, and management with a single bill.
  3. Best-of-Breed Solutions: End-to-end platforms with a proprietary admin portal.

Training Options

Platinum Training ($1,500)

  • 2 live user training sessions (1 hour each).
  • 1 live Q&A session (30 minutes).
  • 1 live admin session (45 minutes).
  • On-demand training modules with email templates.

Gold Training ($800)

  • 1 live user training session (1 hour).
  • 1 live Q&A session (30 minutes).
  • Admin on-demand module.

Silver Training ($300)

  • On-demand training modules.
  • 1 live user training session (1 hour).

Additional Training Options

  • On-Site Training: $2,100 for a full day.
  • Add-On Training: $600 per session.

Customer Support

  • Customer Support Portal: 24/7/365 access to open, review, and communicate on support cases.
  • Knowledge Base: Self-help articles for common issues.
  • Chat Support: Available Monday-Friday (5 AM–12 AM MT) and weekends (8 AM–5 PM MT).
  • Phone Support: 24/7/365 assistance via (800) 347-5444.

Implementation Project Manager (IPM)

  • Role: Oversees the entire implementation project and onboarding process.
  • Focus Areas:
    • Seamless project management.
    • Clear case handling procedures.
    • Customer intimacy and solution knowledge.

Conclusion

CallTower’s EMEA Customer Enablement Program provides the tools, training, and support needed to optimize communication infrastructure, enhance collaboration, and ensure seamless operations globally.