Compliance Recording / MS Teams / CT Recording

Microsoft Teams Call Recording, Quality Assurance, Analytics & AI

Overview

CT Cloud Recording+ integrates directly with Microsoft Teams to provide:

• Award-winning compliance call recording.
• Quality assurance (QA).
• Agent evaluation.
• AI analytics.

This solution securely captures Microsoft Teams communications across:

• Web.
• Desktop (Windows and Mac).
• Mobile applications (iOS and Android).
• Desktop phones.

Unique Solutions for Microsoft Teams Call Recording

• Azure-Based Technology: Atmos is the only Azure-based, cloud-native compliance call recording technology directly integrated with Microsoft Teams.
• No Additional Hardware or Software: No need for on-device software or on-premise hardware.
• Secure Data Storage: Data is securely stored in the Atmos Cloud Network for seamless integration.
• Scalable SaaS Model: Atmos is offered as a subscription-based model with flexible terms.

Key Features

Compliance Follows the Agent

• Automatic call capture ensures compliance for remote workforces.
• Atmos secures Microsoft Teams calls in the Atmos Cloud Network, providing:
  • Best-in-class compliance.
  • Analytics.
  • Security.
  • QA.
  • PCI protection.

Automatic Call Capture

• Records all Microsoft Teams audio (inbound and outbound) directly from the service provider.
• Supports soft clients, desktop phones, and mobile devices.

QA and Analytics from Anywhere

• Call recordings are accessible for playback, download, and secure sharing from any internet-capable device.
• Agents and supervisors share a single web-based interface for streamlined management.

Protecting Customers and Businesses

• Enhanced Security: Atmos Call Network uses a true cloud security infrastructure (not virtual machines) with global redundancy and 256-bit encryption (unique to each call).
• Remote Workforce Ready: Safely conduct business from Teams-enabled devices.

Features & Benefits

• Automatic Call Capture: Direct integration with Microsoft Teams.
• Secure Storage: Call data stored seamlessly on the CT Cloud Recording+ Call Network.
• Regulatory Compliance: Meets GDPR, MiFID II, HIPAA, Dodd-Frank, PCI-DSS, and other compliance regulations.
• Advanced Features: Includes award-winning analytics, QA, compliance, and emotive detection.
• Global Data Centers: Hosted across 40+ global data centers to ensure compliance with data sovereignty regulations.
• Scalable SaaS Model: Flexible, subscription-based Software as a Service (SaaS).