Empowering Dynamic Cloud Communications
Overview
Managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is challenging. CT Cloud solutions enable network operators to support businesses of any size by delivering feature-rich, high-quality, and secure communications solutions.
CT Voice Features
CT Voice is a powerful UC application designed for remote and mobile workers, offering:
- HD Voice and Video Calling.
- SMS Texting with file sharing and presence.
- Pre-Call and In-Call Control Features.
- Identical calling features and caller ID across all devices.
- Applications for Windows, MacOS, iOS, and Android.
- Unique network management tools and analytics.
CT SIP
- Lower Cost, More Flexibility: Includes inbound usage, 911 notifications, directory listing, and caller name.
- 911 Notifications: Alerts via phone and email when a 911 call is made.
- Phone System Colocation: Securely colocate your phone system in CallTower’s data center for better voice quality and business continuity.
- Fail-Over Auto-Attendant: Ensures uninterrupted service during phone system failures.
- SIP Edge Router: Reserves bandwidth for voice to maintain call quality.
- Additional features include Robo Call Blocking, Advanced Call Forwarding, SMS Text Messaging, and Call Screening.
CT Contact Center
A comprehensive solution to improve contact center operations with features like:
- Call Center Queues: Inbound, outbound, and blended voice queues, automated call-back, and click-to-call.
- Call Center Group: Multi-skill routing, CRM integration, and IVR self-service.
- Quality Management: Call and screen recording, live monitoring, agent coaching, and evaluation.
- Workforce Management: Forecasting, scheduling, and real-time adherence reporting.
- Reporting & Analytics: Real-time dashboards, custom reports, and detailed call/agent statistics.
CT Boost
Improves performance and utilization for thousands of cloud-based applications, including:
- Internet Failover and Optimization.
- Load Balancing and Quality of Service (QoS).
- Site-to-Site VPN Foundation.
CT Fax
- Inbound Fax: Receive faxes directly in your email inbox.
- Outbound Fax: Send unlimited faxes from your computer.
- Complete Fax Solution: Combines inbound and outbound faxing for seamless operation.
- Benefits:
- Send and receive faxes via email (Outlook, Gmail, Office 365, etc.).
- Securely receive faxes with SMTP over TLS.
- Receive faxes as PDF or TIFF files.
CT Recording
- Enables businesses to evaluate customer service and agent performance.
- Features include:
- On-demand or automatic call recording.
- Integration with business and contact-oriented applications.
- Enhanced call handling and collaboration.
CallTower Connect
A user-friendly portal for managing UCaaS platforms, offering:
- Seamless integration with Microsoft, Cisco, and CT Cloud solutions.
- Simplified administration without requiring expertise in PowerShell, CUCM, or other technologies.
