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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Ascend Teams Contact Center

Transform your customer engagement and internal collaboration with CallTower's Ascend Teams Contact Center. This all-in-one solution integrates directly into Microsoft Teams, combining advanced communication tools, omnichannel support, and powerful analytics into a single, unified platform. Elevate your customer experience, boost productivity, and streamline operations to drive business success.
Let's Connect
Let's Connect
Let's Connect
Let's Connect

Seamless Microsoft Teams Integration

Experience a truly unified communications environment with a contact center solution fully embedded within Microsoft Teams.

Ascend Teams CC

Single-App Experience

Eliminate the need for multiple applications or a separate Teams Phone license. Ascend integrates directly into your Teams environment, combining chat, file sharing, and video meetings with advanced contact center features for a seamless workflow.

Unified Communications (UC)

Enhance your business communications with enterprise-grade phone and SMS capabilities. Features like auto attendants, call queuing, and visual voicemail make managing customer interactions effortless.

Built-In Redundancy

Stay connected even if Microsoft Teams experiences an outage. Our UC mobile app provides a reliable backup, ensuring your calls and SMS messages continue without interruption.

Omnichannel Support for Superior Experiences

Meet your customers wherever they are and manage all interactions from one centralized platform.

  • Unified Interactions: Handle voice, chat, SMS, email, and WhatsApp communications in a single, streamlined interface. This provides a consistent and unified experience for both your customers and your agents.
  • Intelligent Routing: Direct customers to the most qualified agent based on skill, priority, or availability. This reduces wait times, improves first-call resolution, and ensures every customer connects with the best resource.
  • Self-Service Options: Empower customers with tools like Interactive Voice Response (IVR) and virtual chat agents. These features allow customers to find answers quickly on their own, improving satisfaction and freeing up your team to handle more complex issues.

Data-Driven Analytics and AI-Powered Insights

  • Real-Time Dashboards: Monitor agent performance, queue activity, and customer interactions as they happen. Supervisors can address issues immediately, ensuring smooth and efficient operations.
  • Historical Reporting: Analyze long-term trends and performance metrics to identify opportunities for improvement. Use these insights to optimize workflows, enhance training, and boost customer satisfaction.
  • AI-Powered Insights: Automate workflows and uncover actionable insights with the power of AI. This allows your team to focus on high-impact tasks, improve decision-making, and operate at peak efficiency.

Enhanced Employee Productivity

Empower your team with tools designed to simplify workflows and increase efficiency.

One App for Everything

Your employees can call, chat, meet, and manage all customer interactions without ever leaving the Teams platform. This reduces app fatigue and keeps them focused on delivering excellent service.

Active Call Handling

Agents can consult with colleagues or bring them directly into customer calls for faster, more accurate resolutions. This ensures your frontline team has the support they need to handle any request.

Searchable Directory

Quickly find the right person for assistance with a directory organized by role. Presence sync shows team member availability, enabling effective collaboration without delays.

Enterprise-Grade Reliability and Security

Ensure your business stays connected and compliant, no matter the circumstances.

Fail-Safe Communication

If Teams goes down, our mobile app ensures your calls and SMS messages are uninterrupted. This guarantees business continuity and protects your customer service from disruption

Proven Reliability

Designed to support multi-site organizations and remote users, Ascend Teams Contact Center delivers consistent, high-quality performance across your entire business.

Archiving & Compliance

Capture and retain critical communications to support quick dispute resolution and meet regulatory requirements. This is especially valuable for industries with strict compliance standards.

Flexible and Customizable to Your Needs

Adapt our platform to meet the unique requirements of your business as it evolves.

Customizable Call Flows

Tailor call routing to ensure customers reach the right agents at the right time, improving both efficiency and the overall customer journey.

Scalable Features

Start with the essential tools you need and easily upgrade to more advanced contact center capabilities as your business grows. Our platform is built to scale with you.

CRM & WFM Integrations

Seamlessly connect with popular systems like Salesforce, Dynamics, and Zendesk to enable personalized customer interactions and streamline workflows between your key business applications.

Ready to Transform Your Customer Experience?

With Ascend Teams Contact Center, you are not just upgrading your communication tools—you are revolutionizing how your business connects with customers and collaborates internally. Simplify operations, deliver exceptional service, and empower your team to succeed.

Ascend Teams CC
Ascend Teams CC

Ascend Teams Contact Center

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