Operator Connect for Microsoft Teams
Operator Connect for Microsoft Teams offers a path to reliable, cost-effective voice calling. As one of the very first providers to partner with Microsoft for the launch of Operator Connect, CallTower brings a depth of expertise, a legacy of trust, and a suite of certifications that few can match. Here is why CallTower stands alone as the premier choice for organizations ready to maximize their investment in Microsoft Teams
The CallTower Advantage: Experience You Can Trust
When you choose CallTower, you are choosing a partner recognized by Microsoft as a top-tier global provider. Our relationship with Microsoft is not new; it is a longstanding collaboration built on years of delivering excellence.
Why our history matters:
First-Mover Expertise:
We were among the initial group of Operators selected by Microsoft to launch Operator Connect. We know the platform inside and out because we helped define the standard.
Gold-Standard Certifications:
Our deep bench of Microsoft certifications and designations validates our technical proficiency and commitment to quality. CallTower is a Microsoft Solutions Partner – Modern Work Designation
Proven Reliability
Our tenure in the industry means we have refined our infrastructure to deliver unparalleled uptime and call quality.
Global Reach, Consolidated Costs
For multinational organizations, managing telecom contracts across borders is a logistical nightmare. Different providers, different regulations, and different bills create inefficiency.
CallTower simplifies the global picture:
Powerful Integrations: Beyond the Basic Dial Tone
We don’t just provide a connection; we provide a complete communication ecosystem. CallTower enhances the Operator Connect experience with critical integrations and features that drive value.
Seamlessly integrate with industry-leading Contact Center as a Service (CCaaS) platforms like Five9 and Genesys for superior customer engagement.
Send and receive SMS & MMS messages from MS Teams with contacts in Outlook, Active Directory, SharePoint and with your MS Teams channel members.
Connect your voice data with CRM platforms like Salesforce to boost sales productivity and customer insights.
Utilize integrated Call Recording for compliance, training, and quality assurance.
Ensure safety and regulatory compliance with robust emergency service capabilities.
Empower receptionists and operators with advanced call handling tools.
Benefit from connections to over 15 voice carriers and 30+ internet peering partners for maximum redundancy.
By choosing CallTower for Operator Connect, you aren’t just buying a voice service. You are securing a strategic partnership with a Microsoft-certified leader. We deliver the operational efficiencies, global scalability, and specialized integrations necessary to future-proof your business communications.
Unrivaled Support for Uninterrupted Operations
Downtime is a revenue killer. Communication failures frustrate customers and stall productivity. At CallTower, we believe support should be proactive, not reactive.
Our Operator Connect support structure ensures:
24/7/365 Assistance:
We provide comprehensive technical support around the clock.
Unified Support Framework
Through our shared Service Level Agreements (SLAs) with Microsoft, we eliminate the finger-pointing that often happens between software vendors and network carriers.
Dedicated Expertise
Our team manages the complexities of your voice services, freeing your IT staff from troubleshooting telephony issues so they can focus on strategic growth.
Streamlined Operations & Maximum ROI
Operator Connect is designed for simplicity. CallTower takes that simplicity and turns it into measurable operational efficiency and Return on Investment (ROI).
Simplified Deployment and Management
Speed is a competitive advantage. With CallTower, you can bypass the lengthy delays of traditional telecom.
Rapid Provisioning
- Assign phone numbers and provision services in minutes directly from the Microsoft Teams Admin Center.
Reduced IT Workload
- Drastically cut the administrative hours needed to manage your phone system.
Faster Onboarding
- Equip new employees with full voice capabilities instantly, ensuring productivity from day one.
Centralized Control
- Manage your entire communication stack - both collaboration and voice from a single, intuitive interface.
Enhanced Reliability & Reduced CapEx
Reliability is the bedrock of business. By leveraging direct peering powered by Azure, we establish a one-to-one network connection that guarantees superior call quality.
Zero Hardware Costs
Eliminate the need to purchase, maintain, or replace on-premise equipment like Session Border Controllers (SBCs).
Predictable OpEx
Shift to a transparent, subscription-based model that simplifies budgeting.
Increased Uptime
Protect revenue and customer relationships with a network designed for resilience.