UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Ascend Teams Contact Center
Transform your customer engagement and internal collaboration with CallTower's Ascend Teams Contact Center. This all-in-one solution integrates directly into Microsoft Teams, combining advanced communication tools, omnichannel support, and powerful analytics into a single, unified platform. Elevate your customer experience, boost productivity, and streamline operations to drive business success.
Seamless Microsoft Teams Integration
Experience a truly unified communications environment with a contact center solution fully embedded within Microsoft Teams.
Single-App Experience
Eliminate the need for multiple applications or a separate Teams Phone license. Ascend integrates directly into your Teams environment, combining chat, file sharing, and video meetings with advanced contact center features for a seamless workflow.
Unified Communications (UC)
Enhance your business communications with enterprise-grade phone and SMS capabilities. Features like auto attendants, call queuing, and visual voicemail make managing customer interactions effortless.
Built-In Redundancy
Stay connected even if Microsoft Teams experiences an outage. Our UC mobile app provides a reliable backup, ensuring your calls and SMS messages continue without interruption.
Omnichannel Support for Superior Experiences
Meet your customers wherever they are and manage all interactions from one centralized platform.
- Unified Interactions: Handle voice, chat, SMS, email, and WhatsApp communications in a single, streamlined interface. This provides a consistent and unified experience for both your customers and your agents.
- Intelligent Routing: Direct customers to the most qualified agent based on skill, priority, or availability. This reduces wait times, improves first-call resolution, and ensures every customer connects with the best resource.
- Self-Service Options: Empower customers with tools like Interactive Voice Response (IVR) and virtual chat agents. These features allow customers to find answers quickly on their own, improving satisfaction and freeing up your team to handle more complex issues.
Data-Driven Analytics and AI-Powered Insights
- Real-Time Dashboards: Monitor agent performance, queue activity, and customer interactions as they happen. Supervisors can address issues immediately, ensuring smooth and efficient operations.
- Historical Reporting: Analyze long-term trends and performance metrics to identify opportunities for improvement. Use these insights to optimize workflows, enhance training, and boost customer satisfaction.
- AI-Powered Insights: Automate workflows and uncover actionable insights with the power of AI. This allows your team to focus on high-impact tasks, improve decision-making, and operate at peak efficiency.
Enhanced Employee Productivity
Empower your team with tools designed to simplify workflows and increase efficiency.
One App for Everything
Active Call Handling
Searchable Directory
Enterprise-Grade Reliability and Security
Ensure your business stays connected and compliant, no matter the circumstances.
Fail-Safe Communication
If Teams goes down, our mobile app ensures your calls and SMS messages are uninterrupted. This guarantees business continuity and protects your customer service from disruption
Proven Reliability
Designed to support multi-site organizations and remote users, Ascend Teams Contact Center delivers consistent, high-quality performance across your entire business.
Archiving & Compliance
Capture and retain critical communications to support quick dispute resolution and meet regulatory requirements. This is especially valuable for industries with strict compliance standards.
Flexible and Customizable to Your Needs
Adapt our platform to meet the unique requirements of your business as it evolves.
Customizable Call Flows
Tailor call routing to ensure customers reach the right agents at the right time, improving both efficiency and the overall customer journey.
Scalable Features
Start with the essential tools you need and easily upgrade to more advanced contact center capabilities as your business grows. Our platform is built to scale with you.
CRM & WFM Integrations
Seamlessly connect with popular systems like Salesforce, Dynamics, and Zendesk to enable personalized customer interactions and streamline workflows between your key business applications.
Ready to Transform Your Customer Experience?
With Ascend Teams Contact Center, you are not just upgrading your communication tools—you are revolutionizing how your business connects with customers and collaborates internally. Simplify operations, deliver exceptional service, and empower your team to succeed.
