Webex AI Assistant
In a hyper-connected world, maintaining seamless connectivity is essential for businesses to outshine their competition. The Webex AI Assistant, a cutting-edge solution from Cisco and delivered by CallTower, empowers organisations to transcend traditional boundaries and foster unparalleled collaboration. By harnessing the power of artificial intelligence, this assistant revolutionises how teams interact, share ideas, and drive innovation.
Stay ahead in the competitive landscape by leveraging the Webex AI Assistant to streamline workflows, enhance engagement, and fuel productivity.
The Power of AI in Your Hands
AI Assistant for Webex Suite
- Improves productivity for hybrid workers.
- Maximizes the value of every meeting, message, and communication.
AI Assistant for Devices
- Creates intelligent workspaces with:
- Voice commands.
- AI-driven camera views.
- Embedded IoT sensors.
AI Assistant for Customer Experience
- Enables agents to resolve issues quickly.
- Enhances interactions and provides richer customer experiences.
Key Features
Webex Suite
- Ask AI Assistant: Get answers to questions like “What’s on my schedule?” or “What did I miss today?” based on Webex messages, meetings, transcripts, and calendar.
- Calling Summaries: Record calls with summaries and review conversation highlights directly in the Webex app.
- Meeting Summaries: Access meeting highlights, summaries, and action items.
- Messaging Summaries: Recap unread messages across spaces.
- Message Tone and Translation (Coming Soon): Translate messages or adjust tone before sending.
- Video Messaging Summaries: Organize videos into chapters with AI-generated highlights.
- Be-Right-Back Summary (Coming Soon): Receive key meeting highlights missed while away.
- Real-Time Translation for Live Events: Translate from English into 30+ languages during live or hybrid events.
Devices & Workspaces
- AI Virtual Lens (Coming Soon): Enhanced zoom with AI-driven camera for distant participants.
- Cross-View: Adaptive framing for better engagement.
- Presenter and Audience: Co-present inclusively at hybrid events with AI keeping presenters in frame.
- Roundtable Setup: Immersive roundtable discussions with clear audio and video for remote participants.
- Speaker & Group (Coming Soon): Separate video streams for active speakers and participants.
- People Focus: Intelligent camera views to frame groups or speakers evenly.
- Voice-Enabled AI: Control meetings and rooms with voice commands (e.g., book rooms, adjust lights).
Customer Experience
- Conversation Summaries: Automatic recaps of chats and calls, ensuring seamless transitions between virtual and human agents.
- Suggested Responses: AI-generated replies with customer context for faster, accurate responses.
- Generated Session Summaries and Wrap-Ups (Coming Soon): Real-time updates to customer profiles.
- Agent Answers (Coming Soon): Knowledge-based article suggestions for faster agent responses.
- Coaching Highlights (Coming Soon): Identify top-rated calls for training and best practises.
- Agent Burnout Detection (Coming Soon): Detect stress cues in agents to prevent burnout.
- Code Generation for Customer Journey Orchestration (Coming Soon): Generate code in Webex Connect flow builder using simple descriptions.
