CALLTOWER DELIVERS VOICE-ENABLED MICROSOFT 365 FOR GCC HIGH ORGANIZATIONS
Voice Enabling Microsoft 365 GCC High for Government Agencies and Contractors
ABOUT [UNDISCLOSED GOVERNMENT AGENCY]
This undisclosed government agency is a critical component of the United States intelligence community, including top-level budgetary and advisory roles for intelligence matters related to national security. The agency’s goal is to integrate and coordinate multiple intelligence agencies and sources in defense of the homeland and U.S. interests abroad.
THE CHALLENGE
Government contractors, like many organizations, needed to adapt to modern communication tools in the COVID era while maintaining strict security standards. A recently mandated requirement (OMB M-22-09) calls for the implementation of Federal Zero-Trust Architecture (ZTA), which combines strict identity verification and explicit permission for every person or entity accessing network resources. This mandate also includes strict data encryption requirements.
The regular version of Microsoft 365 requires security enhancements for contractors and agencies operating under the new M-22-09 security controls. To achieve the collaborative power of Microsoft Teams while meeting these requirements, the agency needed a vendor qualified to provide Microsoft 365 GCC High—a version of Microsoft 365 designed for these needs.
The organization was referred by Microsoft to Team Consulting Inc. (TCI) for their expertise in securing a Microsoft 365 GCC High provider. TCI quickly identified CallTower, a global leader in delivering cloud-based enterprise-class unified communications, as the ideal provider. CallTower has been successfully implementing Microsoft 365 GCC High for years.
THE SOLUTION
TCI and CallTower collaborated to address the security requirements and implementation procedures. Meeting the rigorous security controls for M-22-09 compliance posed challenges, but CallTower’s experience as a long-time GCC High provider allowed them to anticipate issues, manage expectations, and ensure a smooth implementation.
“CallTower’s voice-enabled Microsoft 365 GCC High solution fills a void in the government sector that is currently filled with limitations. We enable and remove these limitations for our valuable government contractor community to easily connect and collaborate—which is central to our mission. We’re proud that CallTower’s technology and experts can deliver such an effective and secure solution and service this government sector.”
– William Rubio, Chief Revenue Officer, CallTower
“Microsoft 365 GCC High will help our Federal Government clients meet the Office of Management and Budget (OMB) mandated M-22-09 requirement to move towards a Federal Zero-Trust Architecture (ZTA) and data encryption standards. GCC High will fully comply with the Federal Risk and Authorization Management Program at FedRAMP High and the security controls and control enhancements for United States Department of Defense Cloud Computing Security Requirements Guide (SRG) for information up to Impact Level 5 (L5).”
– Bruce Hargrave, CEO, Team Consulting Inc.
THE RESULTS
After CallTower’s white-glove implementation process, the government organization could fully utilize the tools and communication strength of a secure Microsoft 365 solution. Key benefits included:
- Teams-Enabled Audio Conferencing: Regular meetings with internal teams and external partners were enhanced with secure conferencing capabilities.
- Direct Routing Telephony: The organization could facilitate dial-in conferencing and PSTN calling through Microsoft Teams, just as in the commercial version of Microsoft 365.
- Enhanced Collaboration: Microsoft 365 GCC High, with all its key integrations available through CallTower, enabled critical and security-sensitive government contractors to collaborate more effectively.
GSA Schedule Award
Following this successful implementation, CallTower and TCI applied for and were awarded a GSA Schedule. This long-term government-wide contract simplifies the acquisition process for government customers, providing access to pre-negotiated pricing and streamlined procurement.
The GSA Schedule allows federal government customers to:
- Access a streamlined acquisition process for services through a Government Wide Acquisition Contract (GWAC).
- Utilize TCI’s SBA 8(a) certification for sole source contracts up to $4.5 million, reducing the procurement lifecycle and speeding up technology implementation timelines.
“We are incredibly excited to be awarded a GSA schedule in order to provide our government customers with a smooth and streamlined purchasing experience. We know that this will open the door for many new organizations to experience the enterprise-class UCaaS and CCaaS solutions and support that only CallTower can offer.”
– William Rubio, Chief Revenue Officer, CallTower
ABOUT CALLTOWER
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- Unified Communications as a Service (UCaaS)
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