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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

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Implementation Escalation Path

Project implementation and deployment issues
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Billing Escalation Path

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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

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Support & Billing

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FAQs

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CallTower, Inc. Terms of Use

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Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

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Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Dynamic E-911

Empowering Emergency Calling: The Power of Dynamic e-911 for Teams Users’ Location Detection
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Teams

Dynamic e-911 provides the ability to dynamically detect a Teams user’s location for emergency calling. Today, e-911 is available for users in admin configured locations on enterprise networks only.

With more and more Teams users working remotely, automatically obtaining the location in these scenarios is important to ensure timely emergency response.

Dynamic e-911

If users consent and their admin enables it, Teams e-911 can now dynamically lookup the location users from non-admin configured locations such as their home.

Dynamic emergency calling for non-admin defined locations will be off by default.
Admins must enable the External location Lookup Mode attribute in the Teams Emergency Calling policy, users must consent to location detection and users must be enterprise voice and emergency calling enabled.

Additional Information


Admin or auto-detected dynamic addresses on Calls App depending on users’ current location

The ability to edit and save non-admin defined dynamic addresses.

Users will not be able to edit admin defined location.

Users will be prompted to add emergency addresses if it is not autodetected.

Users can continue to manually add dynamic emergency addresses even if location auto-detection consent has been turned-off.

If you desire to utilize Teams e-911, it needs to be enabled for all targeted enterprise voice users by appropriately configuring the Teams Emergency Calling Policy and External Lookup Mode.

Users should also be instructed to consent to sharing their location to Teams as well as ensure their location is accurate by acknowledging and/or editing and then saving it.

The new feature is rolling out on Teams desktop, web and mobile. It will unfortunately only be available in USA.

E-911
E-911

Dynamic E-911

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