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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

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Support & Billing

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FAQs

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Bill Center

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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

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Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Category: News

CallTower Achieves Microsoft Support Services Designation

SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, May XX, 2026 — CallTower, a global leader in cloud-based communications solutions, announced today that it has achieved the Microsoft Support Services designation, a recognition that highlights the company’s demonstrated excellence in delivering high-quality support to Cloud Solution Provider (CSP) customers globally across Microsoft products and solutions. The Microsoft Support Services designation is awarded to partners who have established a consistent track record of providing reliable, expert-led support experiences that help customers successfully adopt, manage, and optimize their Microsoft environments. For CallTower, this recognition affirms the company’s long-standing commitment to customer success and operational excellence across the Microsoft environment. “This achievement speaks directly to the dedication of our support and engineering teams and their focus on customer success,” said CallTower Chief Revenue Officer, William Rubio. “Earning the Support Services designation validates the trust our customers and partners place in us and reinforces our commitment to delivering exceptional support across the Microsoft ecosystem.” Beyond recognizing technical and support excellence, the Support Services designation further deepens CallTower’s relationship with Microsoft. It reflects a shared commitment between the two organizations to quality, accountability, and delivering measurable customer outcomes, while reinforcing CallTower’s role as a trusted Microsoft partner within the AI Cloud Partner Program. For customers, this designation provides added assurance that CallTower meets Microsoft’s rigorous standards for service quality and support delivery in addition to signaling CallTower’s ability to support complex Microsoft environments with expertise, responsiveness, and a customer-first approach, helping organizations maximize the value of their cloud and collaboration investments. About CallTower Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. CallTower Achieves Microsoft Support Services Designation

Recognition underscores CallTower’s proven track record of delivering high-quality support to CSP customers strengthening its strategic partnership with Microsoft SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, May 6,…Read More

CallTower Introduces Voice Spam Blocking Solution to Enhance Enterprise Voice Security
CallTower Introduces Voice Spam Blocking Solution to Enhance Enterprise Voice Security

CallTower Introduces Voice Spam Blocking Solution to Enhance Enterprise Voice Security

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