Empowering business with cloud deployment options
South Jordan, Utah – CallTower launched its new cloud contact center solution for Office 365 and Skype for Business today. CallTower clients can now gain all the benefits of a cloud contact center while leveraging their investments in Office 365 or Skype for Business.
The new cloud-delivery model enables organizations to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This contact center capability is provided in partnership with Clarity, the developer for Clarity Connect. The cloud contact center solution was created exclusively for, and is native to, Skype for Business, enabling it to work seamlessly with Office 365.
“Moving to the cloud eliminates costly PBX infrastructure and simplifies maintenance needs,” said Shaun Chambers, CallTower’s Chief Product Officer. “CallTower is making cloud deployment easier. Moving your contact center to the cloud also enables you to make marked improvements in scalability, employee mobility, and disaster recovery.”
Clarity recently named CallTower its fastest-growing partner in the history of the Clarity Connect product. The success of this two-year partnership has been fueled by Clarity’s innovative technology and CallTower’s mission to educate organizations about the cloud-based unified communications tools they need to remain competitive in today’s quickly evolving market place
Clarity, a Microsoft Gold partner and the developer for Clarity Connect, delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.
Since its inception in 2002, CallTower has built its service based on the best-of-breed technologies from the leading providers in the communications industry, including Cisco® (Cisco Unified Communications Manager) and Microsoft® (Skype for Business (Lync) Office 365), Adobe Connect web conferencing and audio conferencing services.