Dedicated to delivering today’s most innovative UCaaS solutions with performance analysis and real-time optimization capabilities
September 25, 2017
|South Jordan, UT and Portland, OR — CallTower, an industry-leading Unified Communications (UC) and Collaboration company, and Bigleaf Networks, the cloud-first SD-WAN platform that optimizes Internet and cloud performance in real-time, announced today a strategic alliance to extend CallTower’s Unified Communication applications with integrated Bigleaf SD-WAN service.|
The CallTower and Bigleaf alliance will provide an extended network for CallTower customers by directly connecting CallTower data centers to the Bigleaf Cloud Access Network and integrating support and billing. CallTower’s hosted Skype, Cisco and Contact Center customers will realize optimal performance via intelligent load-sharing across multiple Internet connections. The solution is dedicated to delivering Quality of Service while staying outside of the customer’s existing firewall with their onsite router. In addition to enhanced quality and user experience of CallTower services, the solution will improve overall performance and utilization of internet access. It will also provide key reporting, real-time and historical data, as well as the ability for CallTower to analyze the entire route from customer premise to CallTower hosted applications.
CallTowers’s managed service will include:
- Intelligent load-balancing across multiple Internet paths from different ISPs
- Quality-of-Service (QoS) capability to prioritize VoIP and other latency-sensitive traffic over commodity Internet
- Same IP failover capability to allow for uninterrupted VoIP and Unified Communication sessions while moving between circuits
- Real-time intelligence on circuit latency, packet loss, jitter and throughput
”CallTower’s has a strong reputation for being reliable, inside and out” said Bigleaf Founder and CEO Joel Mulkey. “Our partnership will deliver critical real-time Internet connection analysis to the CallTower team and their customers, and will resolve issues in real-time, ensuring voice optimization and protecting their customers’ Cloud and Internet experience.”
“As a cloud communications solutions provider, Internet connection quality and consistency are a must” said CallTower’s Chief Product Officer, Shaun Chambers. “Bigleaf technology is light years ahead of what a simple WAN failover can provide. We are very excited to partner with them to deliver performance based quality to our customers, improve end user experience and empower our support team to quickly identify and resolve any network related issues.”
About Bigleaf Networks
Bigleaf Networks is the intelligent networking service that optimizes Internet and Cloud performance by dynamically choosing the best connection based on real-time usage and diagnostics. Inspired by the natural architecture of leaves, the Bigleaf Cloud-first SD-WAN platform leverages redundant connections for optimal traffic re-routing, failover and load-balancing. The company is dedicated to providing a better Internet experience and ensuring peace of mind with simple implementation, friendly support and powerful technology. Founded in 2012, Bigleaf Networks is investor-backed, with service across North America.
CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® Unified Communications Manager, Microsoft® Skype for Business, Office 365 and Adobe Connect services for business customers.
CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.
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