Phone

The complete CallTower telephony solution offers a fully managed IP PBX, desktop phones, soft-phones and  support for a fully active handheld environment on either RIM Blackberry devices, Windows Mobile Devices or on a broad range of other smart phones through Motorola’s Good Messaging Server.

IP PBX  

CallTower leverages the Cisco Unifed Communications Manager (formerly Cisco CallManager) platform to provide the call-processing component of the CallTower solution.  In addition to supporting many of the advanced capabilities of the CallTower solution, including mobility, messaging, conferencing, and presence management services, the Unified Communications Manager provides the enterprise IP telephony feature set that business today demands.

CallTower preferred handsets are the Cisco 7900 Series Unified Communications IP Phones.  Cisco Unified IP Phones can help improve productivity by meeting the needs of different user segments throughout  any organization.  You can choose to purchase or lease phones through your preferred Cisco partner, or CallTower can deliver phones as part of your total Unified Communications Solution.

To ensure exceptional voice quality, CallTower extends the enterprise telephony features and capabilities of private IP/Data connections.

Call Center

Virtualize your call center operations with CallTower’s distributed, multi-sourced call center environment.  Gain more visibility, control and quality management for your call center, and reap the operational and cost benefits of distributed customer care, while reducing Capex, Opex and toll charges.  Benefits include:

• Cost reduction - zero upfront capital investment
• Flexible provisioning - use any agents, anywhere
• Receive calls from any carrier, terminate to any network
• Seamless integration - connect to any contact center application
• Value - buy what you need, pay only for what you use

Smart Phone Support

People like to use the mobile device that they prefer.

Understanding this, the CallTower solution supports individual choice within the corporate environment.  Whether a device requires ActiveSync, Blackberry Enterprise Service, or Good Messaging, CallTower can easily provision service so that Unified Messaging is delivered to the device that the user prefers.

Good Messaging Technology Server (provided by Motorola)

Good wireless email and application access products deliver the ultimate mobile experience for wireless handheld and smartphone users. Good runs on some of the hottest Windows Mobile and Palm handhelds available and works with Microsoft Outlook / Exchange.

Blackberry Enterprise Server (provided by Research in Motion)

The BlackBerry® Enterprise Solution is a complete wireless platform to extend the benefits of your messaging and collaboration environment and other tools to your mobile professionals. The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.

Microsoft ActivePush/ActiveSync

Use the Activepush/Activesync service with any Microsoft Pocket PC Smartphone to extend enterprise access to email, calendaring and other Exchange based collaboration information.