Messaging

Take the work out of managing messages. 

Calltower delivers true unified messaging - the capability to integrate voice and e-mail into a single message "store" for retrieval and management.  E-mail, voicemail, and chat - through a phone, browser, or desktop.

In the message "store" a voicemail can be retrieved, forwarded, deleted, modified, saved, backed-up and restored in the same manner that any mail object would be handled.  Business users no longer need to "call in for messages." Voicemail can be presented as an attachment to an e-mail, which can be accessed from a PC or PDA.  In addition, the CallTower solutions offers text-to-speech, which allows users to have talking e-mail, and respond to the mail as they would if they were using a PC or phone keyboard simply by using voice commands.

What does unified messaging really mean?

•           Voicemails, faxes, and email through a single interface

•           Instant messages that you can store, categorize, and search

•           Web-based user administration of CallTower services

Hosted Microsoft Exchange 2007

To compete successfully in today's challenging business climate, organizations must enable more efficient ways for knowledge workers to communicate and collaborate. E-mail is currently the most widely used collaborative technology. More businesses use Exchange Server for e-mail-based collaboration than any other product. CallTower’s implementation of Exchange Server 2007, Voicecube, Office Communication Server, Anti- Virus, Anti-Spam, Good & Blackberry Enterprise Server support enable knowledge workers to gain access to critical business communications whenever and wherever they need to.  The architecture is designed to deliver greater security, availability, and reliability than any other option can.
            
The greater reliance on e-mail today has increased the number of messages sent and received, the variety of work getting done, and even the speed of business itself. Employees and businesses expectations have also evolved. Today, employees require rich, efficient access—to e-mail, calendars, attachments, contacts, and more—no matter where they are or what type of device they are using.  CallTower leverages the market leading Microsoft Exchange Server 2007 as the base email collaboration platform.

Virus and Spam Filtering

CallTower incorporates multiple filters to actively help protect businesses’ inbound and outbound e-mail from spam, viruses, phishing scams, and e-mail policy violations.  The service employs multilayered defenses to help block e-mail malware from reaching your corporate users. In addition, the service provides both rich tools for writing rules to help enforce corporate and regulatory policies governing e-mail. CallTower’s filtering service is incorporated into the base email service, which helps minimize up-front capital investment, free up IT resources to focus on value-producing initiatives, and mitigate messaging risks before they reach the corporate network.