10 Reasons for Hosted VoIP solution
1. Cost
Premise based solutions typically require a high initial capital investment as well as high recurring support cost to manage, maintain and upgrade the technology.
Hosted solution is predictable, all inclusive and cost-effective. Because there is no need to purchase the equipment all expenses are operational, on a month-to-month, per seat basis.
2. Management
The management of an on premise solution can be very expensive. Because of the complexity of today’s communications systems, it often takes an entire IT department to effectively manage the solution.
Hosted solution means that you can outsource all the cost and work to an expert provider who takes care of the 24/7/365 management. With CallTower hosted UC you can focus on your other strategic IT initiatives.
3. Technology
The refresh cycle on technology solutions has shortened to an average of 3 years. This represents an increasing obstacle for companies as the ongoing technology upgrade becomes a major capital investment.
With a hosted solution clients get access to an ever-green technology as all future upgrades are included in the relationship. CallTower updates its technology with every new major product release, be it Cisco, Microsoft or any other vendor.
4. Scalability
With an on-premise solution clients must continue to make large capital investments on new hardware as they grow. They are also left with extra hardware if they downsize.
With a hosted solution new offices and users can be set up through a self-administered client portal or by calling customer service. It is easy to scale up and down based on your business needs.
5. Vendor Management
With a premised based solution, the challenge lies in managing multiple vendors for implementation and support, handling separate billing relationships, increased demand for technical experts on multiple platforms and ongoing maintenance, support and upgrade requirements.
With a hosted solution clients manage one single vendor for all their communication needs – voice, data and applications. Each account has a dedicated support team guaranteeing quality of service 24/7/365.
6. Quality of Service
An on premise solution is only as reliable as the design and implementation. To guarantee up-time equipment must be managed by an internal IT department.
CallTower hosted solution offers a 100% Quality of Service because it utilizes point-to-point data network for every customer. CallTower also monitors traffic over the network to ensure toll quality voice at all times.
7. Redundancy
With an on premise solution, hardware and software geographic redundancy is challenging to deliver.
CallTower hosted unified communications service can provide multi-site unified messaging capability.
8. Disaster Avoidance
An on-premise solution typically has no disaster avoidance solution because the cost of supplying required hardware and design is generally not affordable to implement or support.
CallTower Disaster Avoidance is fully supported with two redundant data centers ensuring 100% uptime at all times.
9. Exchange Integration
With an on-premise solution, Exchange Integration is possible but expensive. Proper licensing, design and support are required which can become costly.
With CallTower, integration to Exchange is included. CallTower can provide full unified messaging capabilities even if the client maintains their own Exchange server.
10. Customization
With an on-premise solution, clients have complete control over their solution, however they must have an IT staff to customize and support the service continuously.
With CallTower, clients can pick from an array of applications to create the most effective communication solution that works best for their needs and can be delivered immediately.
Contact us for more details or call 866.586.5900
