Unified Messaging & Exchange
CallTower empowers businesses through On Demand Unified Communications. Integrated communications, applications, and devices, makes it easier to find people, launch calls and retrieve messages. CallTower’s cloud-based communications service makes streamlining and improving communications not only possible, but affordable and manageable.
Benefits of unified messaging include:
The All-in-One inbox: Have all of your communications centralized in one inbox including email, voicemail, instant messaging and E-fax.
A REAL-TIME communication tool: Once voicemails are converted to text, they then become a real-time communication tool much like IM and email…unlike traditional voicemails that often sit in a customer’s voicemail box for long periods of time
Completely AUTOMATED voice transcription: CallTower’s accuracy rivals other services on the market that use human intervention. Plus the transcriptions are delivered instantaneously.
How can it help you?
Listen to your voicemail when YOU want: The voicemails converted to text are also delivered with a sound file in case you need to listen to understand tone or emotion. Just click to play whenever you want.
Voicemail can be treated like an EMAIL: Forward it, delete it, modify it, save it, backed it up and restore it.
Check your voicemails ON-THE-GO: With CallTower Voice-to-Text, you can check your voicemail from any device: Your desktop, laptop, desk phone or cell phone.
Features:
Voicemail to Text: Text transcripts of your voicemails are delivered straight to your email inbox with MP3 files of your voicemails as an attachment. Simply read or click to play.
Email to Voicemail: Emails in your inbox can be converted in to voicemails which means you can retrieve them anywhere, anytime, anyplace.
E-fax to Email: Receive your fax into one single inbox and an email attachment.
Secure IM: Instant messages can be archived, categorized and searched at a later time
Microsoft® Exchange Server
The greater reliance on email today has increased the number of messages sent and received, the variety of work getting done, and even the speed of business itself. The expectations of employees and businesses have also evolved. Today, employees require rich, efficient access to email, calendars, attachments, contacts, and more—no matter where they are or what type of device they are using. CallTower leverages the market-leading Microsoft® Exchange Server as the base email collaboration platform.
Microsoft® Office Communications Server (OCS)
Microsoft® Office Communications Server is a software-powered communications platform which combines email, instant messaging, conferencing and voice communications resulting in streamlined and improved business communications. Excellent for growing businesses, Microsoft OCS delivers results without expensive infrastructure and network upgrades.
CallTower will soon be integrating Microsoft Lync which provides a single interface that unites voice communications, IM, and audio, video, and web conferencing into a richer, more simplified offering. Microsoft Lync is built from the ground up to be a single platform that can enhance, extend, and even replace traditional and IP PBX systems.
Virus and Spam Filtering
CallTower incorporates multiple filters to actively help protect businesses’ inbound and outbound email from spam, viruses, phishing scams, and e-mail policy violations. The service employs multilayered defenses to help block email malware from reaching your corporate users. In addition, the service provides both rich tools for writing rules to help enforce corporate and regulatory policies governing email. CallTower’s filtering service is incorporated into the base email service, which eliminates up-front capital investment, frees up IT resources to focus on value-producing initiatives, and mitigates messaging risks before they reach the corporate network.
Good & Blackberry Enterprise Server
Good and BlackBerry Enterprise Servers are robust software that act as the centralized link between wireless devices, enterprise applications and wireless networks. Designed to meet the needs of enterprise and organizations, they provides a proven, secure, open architecture for globally extending wireless communications and corporate data to mobile users.
CallTower’s On Demand Unified Communication solution makes communications simple, fast, effective and reliable. Outsourcing with CallTower means better communications with more time, money and resources to spend focusing on your core business.
Call us for more information at 866.586.5900 or email info@calltower.com.
