Seamless integration with CallTower IP Voice services to deliver full feature contact center solution.
Clarity Connect is a native Skype for Business cloud-managed contact center with the features required to manage calls, IMs, emails, web chats and other communications with your customers, employees or partners. What does this mean for your business? You get a contact center that extends the functionality of Skype for Business rather than replicating it. Clarity Connect expands the capabilities of the communication platform you already have in place and already have the expertise to manage. This allows you to take full advantage of Skype for Business, while ensuring your users and support staff are not forced to learn an entirely new product.
Seranova, formerly LiveOps, provides the flexibility needed to manage any size of call center. Seranova’s paired with CISCO provides you with intelligent multichannel routing, real-time reporting and interaction recording across every channel. All while delivering the highest cloud standards.
Our communications with employees and other external parties has improved greatly since the implementation of web conferencing powered by CallTower. I’ve found CallTower to be extremely responsive and professional from beginning to end. Their services are very user friendly and dependable. This is an excellent company with knowledgeable and extremely helpful people to match.